Subaru of Jacksonville

Awesome shopping experience "Great Buying experience" - My husband and I searched for an AWD SUV for about 6 months and have experienced some bad experiences with other dealershi "Great Buying experience" - My husband and I searched for an AWD SUV for about 6 months and have experienced some bad experiences with other dealerships. On our first visit to Subaru of Jacksonville we met Jerry Johnson and Jack Tashjian who were both extremely friendly and knowledgeable. After speaking with Jerry & Jack we were convinced the Subaru was the safest and overall best SUV. Returning the following Saturday, Jerry & Jack were busy, so Erin selected Frank Woods to assist us. Jack is another very friendly and knowledgeable sales person with whom we purchased our first Subaru Outback. Phil Porter Jr. handled our financing, explained the great extended warranty options and eased our purchase jitters. We cannot say enough about how this group of people are a total pleasure to work with and make you feel like part of their family. This dealership proved that it is absolutely the best within the Jacksonville area and even within a 200 mile radius. We highly recommend this group to anyone in search of not only a great automobile; but a great family owned dealership to build a long term auto relationship. More

Awesome Experience Sean Lee helped me make the right car choice. He made me feel comfortable with my first car buying process. Anita was also great and helped with the f Sean Lee helped me make the right car choice. He made me feel comfortable with my first car buying process. Anita was also great and helped with the financial aspect. Thank you for such an awesome, pain-free experience. More

Very friendly, knowledgeable & personable people Our salesman, Sean Lee, was extremely helpful & responsive to us. He answered all of our questions & concerns in a knowledgeable & personable manner. Our salesman, Sean Lee, was extremely helpful & responsive to us. He answered all of our questions & concerns in a knowledgeable & personable manner. We are extremely happy with our new Outback and highly recommend our new friends at SUBARU of Jacksonville on Atlantic Avenue to anyone looking for a new or used car. More

Would recommend Josh was super patient with me as I test drove and re-test drove almost every Outback they had on the lot. I liked the fact that all the options that Josh was super patient with me as I test drove and re-test drove almost every Outback they had on the lot. I liked the fact that all the options that I never get were not pushed hard on my during the financing stage. More

Un - Happy at First, Absolutely Pleased After!!!! I recently purchased two cars from Sean Lee at Subaru of Jacksonville on Atlantic Blvd. One is absolutely perfect and my wife loves it. The second is I recently purchased two cars from Sean Lee at Subaru of Jacksonville on Atlantic Blvd. One is absolutely perfect and my wife loves it. The second is a Subaru Outback which HAD two issues. The first was a horrible dog smell which I only found after the cover scent from the detailers wore off. The second more major problem was that the car was going to need the timing belt replaced within 3,000 miles from the time that I purchased the vehicle. I wasn't pleased about either and went back to discuss it with the dealership. I wasn't expecting much from the dealership when I went to discuss theses two issues. Sean wasn't there the day I brought the car back in and I actually met with both the general manager and the new car manager. They were very nice and professional and listened to me and said we will take care of it. They gave me a new loaner to drive which I loved and wasn't expecting. They took my car apart, cleaned it, changed the cabin air filter and REPLACED the timing belt and even offered to reimburse me for the cost of the Odor Doctor who tried VERY hard to remove the smell. I picked my car up today and spoke with Sean, who was very helpful and sorry about the inconvenience, and the managers who couldn't have been nicer or more professional. This was WAY above normal customer service and they now have a SUBARU customer for life! Joseph Jumber More

10/10 experience. Would do again The reviews don't lie, Great facility with friendly staff. Surprisingly fun experience. Frank was great during the whole process, with many interestin The reviews don't lie, Great facility with friendly staff. Surprisingly fun experience. Frank was great during the whole process, with many interesting stories to tell - highly personable with no pressure. Partnered with a great finance person (Anita), you would be ensured a very streamlined and fun car process. More

No pressure and extremely professional and polite I recently purchased an Outback from Subaru of Jax. I had been shopping since Sept. I have never had a more pleasant experience. I was treated with re I recently purchased an Outback from Subaru of Jax. I had been shopping since Sept. I have never had a more pleasant experience. I was treated with respect and not pressured. There was no haggling just straight up factual pricing. They were fair and beat other dealers with fair market value. Thank you Sean Lee for taking good care of me. I recommend this dealer. More

Easy Peasey No nonsense experience. Great sales person (Frank Woods). Great finance person (Anita Clarkson). I will recommend to my friends and my family. Glad I No nonsense experience. Great sales person (Frank Woods). Great finance person (Anita Clarkson). I will recommend to my friends and my family. Glad I went to Subaru of Jacksonville for my new car. More

If you are in need of a car, this is the place to go to! I had recently wrecked my beloved 1998 Honda accord and was in search for a good but affordable replacement car. My grandparents and i had gone to sev I had recently wrecked my beloved 1998 Honda accord and was in search for a good but affordable replacement car. My grandparents and i had gone to several other dealerships, all of which were sketchy and untrustworthy, before we decided to come to the Subaru dealership of Jacksonville and it was one of the best decisions we had ever made! The employees are some of the most friendly and generous people i have ever come across. Jerry Johnson did a fantastic job in pointing us in the right direction of what we were looking for. Phil Porter kept the paperwork simple and fast, which was greatly appreciated. Josh Strickland went above and beyond to make sure we were satisfied with our customer service and ended up helping us find the perfect car for me, a car that i never thought i would be able to have! I love my new car and a huge thanks to Josh and the rest of the staff at the Subaru dealership for being such a big help! Would highly recommend this place to anyone. More

Painless & fair. Juan Hernandez was great to work with during the purchase of my new Outback. He was not pushy and he found us the exact car that I wanted within our b Juan Hernandez was great to work with during the purchase of my new Outback. He was not pushy and he found us the exact car that I wanted within our budget. I went back after the sale to have racks put on the roof, the service department was busy so Juan and five other members of the sales staff stepped up to work as a team to get the racks installed in a timely manner on a day that was convenient for my schedule. Then to top off my experience, David Moore, a Subaru ambassador, gave me a nice Subaru goody bag. I will be returning to the dealership this summer to buy another car. Great experience. Great job Subaru of Jacksonville. More