Subaru of Jacksonville

Outstanding Service Frank Woods helped my husband and me make the decision on whether to repair my 8-year-old Subaru Forester or trade it in for a gently-used 2011 Forest Frank Woods helped my husband and me make the decision on whether to repair my 8-year-old Subaru Forester or trade it in for a gently-used 2011 Forester. He went out of his way to explain the improvements of the newer version and helped us program our cell phone with the Bluetooth. More

Great Shopping Experience I shopped 4 Subaru dealerships for 2015 Outback with Eyesight. Subaru of Jacksonville responded quickly, had the best deal and kept me posted on the I shopped 4 Subaru dealerships for 2015 Outback with Eyesight. Subaru of Jacksonville responded quickly, had the best deal and kept me posted on the arrival. Sabino made the shopping experience FUN! When we arrived from Gainesville to pick up the car, Sabino and his associates took the time to make sure every question was answered, they modeled how to use all the new features. Sabino encouraged us to call with any questions and quickly took our phone call when we needed some additional guidance on the Navigation System. I highly recommend Sabino Martinez and Subaru of Jacksonville. More

Jose Torres rocks! We drove into the dealership with our 2006 Forrester, still running and in great shape, and left with a 2015 Outback with more bells and whistles than We drove into the dealership with our 2006 Forrester, still running and in great shape, and left with a 2015 Outback with more bells and whistles than I even knew existed! Jose spent lots of time with us showing us the new Forrester and the Outback. His skills and low pressure technique transformed what was going to be an "information gathering" visit into a new car purchase. Although we were considering a Lexus or an Acura as our next car, we looked at the features of the Outback and asked ourselves why, since our Forrester had never given us a lick of trouble, we would consider anything other than a Subaru. This dealership has always been a pleasure to deal with, whether in buying a car or getting service. We are still waiting for the arrival of the leather to transform the car interior, but I'm sure that we won't be waiting long. More

Excellent experience; Courteous and Professional Out of state, late in the day, Mystery CEL. Pulled up to dealer and minutes later, the code was pulled, problem diagnosed, and even got a software upd Out of state, late in the day, Mystery CEL. Pulled up to dealer and minutes later, the code was pulled, problem diagnosed, and even got a software update to reduce nuisance CEL. Kevin McCarthy was courteous, professional, and decisive. Our 2012 Legacy was healthy and back on the road in 24 minutes. Thanks, Kevin. More

New Subaru Owner The ONLY complaint we have is that it took all day to get to the negotiated, walk-out-the-door price. Compared to other dealerships we have dealt with The ONLY complaint we have is that it took all day to get to the negotiated, walk-out-the-door price. Compared to other dealerships we have dealt with, Subaru of Jax was by far the most professional. Josh was very nice to work with. Glad to have my new car! More

A great buying experience I just bought a new 2015 Forrester. I bought my 1st Forrester in 2002 (which now has 178000 miles on it) from this dealership and my salesman was Jua I just bought a new 2015 Forrester. I bought my 1st Forrester in 2002 (which now has 178000 miles on it) from this dealership and my salesman was Juan Hernandez. I was so glad to see he was still here to sell me my 2nd! I got my car serviced here over the years and in the beginning when I need a loaner I got an old clunker....Now you get a current year car as a loaner so you can always see whats new. My sales experience was great. No hard sell, and fast. Juan drove 200 miles to get the car I wanted and I picked it up the next day. More

No pressure = but the opposite is now the "norm" The ONLY complaint we have in purchasing our new Forester is the amount of time it took to finally negotiate the price we walked out the door with. O The ONLY complaint we have in purchasing our new Forester is the amount of time it took to finally negotiate the price we walked out the door with. Otherwise, Josh was great to work with, and like I said, no other complaints. More

Kim S. is great My husband and I both purchased a car today. I requested a quote from 4 dealerships in advance. Talked with representatives from all 4. Kim made me fe My husband and I both purchased a car today. I requested a quote from 4 dealerships in advance. Talked with representatives from all 4. Kim made me feel very comfortable and was willing to work with me. Kim is also really good with follow-ups. Purchased at Jaxsonville vs the other 3 primarily due to the service Kim was providing. Nice work! More

Honest, Straightforward, No Pressure sales Jerry Johnson is an honest, straightforward, no pressure salesperson. He was patient with all of our questions and worked with us throughout the entir Jerry Johnson is an honest, straightforward, no pressure salesperson. He was patient with all of our questions and worked with us throughout the entire sales process without ever putting pressure on us. We give him our highest recommendation. This dealership also has a number of women employees, which is a refreshing change from the typical car dealer. More

Satisfied WRX owner From the moment I walked in the door, I received excellent service. Frank Woods was very knowledgeable about Subarus and made the process of buying my From the moment I walked in the door, I received excellent service. Frank Woods was very knowledgeable about Subarus and made the process of buying my new car easy; every step of the way, I was met with a smile and positive attitude. I was initially nervous because this was my first major purchase independent of my parents, so having someone like Frank left me completely satisfied. I am so excited to begin the journey with my new WRX and plan on recommending this dealership and Frank to others looking for a car :). Thank you Frank and thank you Subaru of Jacksonville! More