Subaru of Jacksonville - Service Center

GRAET SERVICE .. AS ALWAYS! Always a great experience with the service department! at Subaru of Jacksonville. Makes me wonder why it took us so long to own a Subaru. Always a great experience with the service department! at Subaru of Jacksonville. Makes me wonder why it took us so long to own a Subaru. More

Quick Service Excellent experience, very quick with service. They kept me up to date with the progress on my vehicle. Definitely will use them again next time. Excellent experience, very quick with service. They kept me up to date with the progress on my vehicle. Definitely will use them again next time. More

Always a great team!!! In for a quick update on my ECU for a recall. Guys were on point and quick to respond. I was in and out in 25 minutes with a wash!! Gabe, Mike M In for a quick update on my ECU for a recall. Guys were on point and quick to respond. I was in and out in 25 minutes with a wash!! Gabe, Mike M and Mike B took great care of me as always!!!!! More

Excellent service This was my forth time in for routine service. Each time they seem to set the bar higher. Friendly greeting, speedy service on my car and excellent ad This was my forth time in for routine service. Each time they seem to set the bar higher. Friendly greeting, speedy service on my car and excellent advice on maintenance. Enjoyable experience. More

Routine 18-month service. I used the Express Service for our 18-month routine service. All of the personnel that helped me were very professional... polite and efficient. The w I used the Express Service for our 18-month routine service. All of the personnel that helped me were very professional... polite and efficient. The waiting area is nice and I had a cup of my favorite Keurig coffee and read while I waited. We really appreciated the car wash, too. Thanks so much. More

Quick and efficient! We went in today for a 72,000 checkup with oil change and tire rotation. Gabe, Mike M., and Mike B; were super nice and had our car finished in an ho We went in today for a 72,000 checkup with oil change and tire rotation. Gabe, Mike M., and Mike B; were super nice and had our car finished in an hour. The waiting area is clean and comfortable with snacks and drinks and clean restrooms. It's always nice to get a complimentary car wash too; I would suggest wiping off the mirrors after the wash. We did not buy our car at this dealership, but always try to have our service here as each experience has been very satisfactory. More

Took my 2016 Subaru Crosstrek "Squad" at Subaru of Jacksonville on 02/26/2020 for his first oil change there at the Dealership and am truly grateful for the maintenance support of Gabriel, Mulkey, Mic Jacksonville on 02/26/2020 for his first oil change there at the Dealership and am truly grateful for the maintenance support of Gabriel, Mulkey, Michael Berry and Michael McClennon along with their exceptional customer service and recommendations as Gabriel, told me that the battery, may need a new replacement as I have been driving it for almost 4 years, plus they topped off all my fluids (my coolant supply was very low) and they were able to rotate my tires as well, something that is very important, as the oil slicks on the rain can be very slippery if the tires are not checked properly. Thank you Sojax Service Team for an awesome experience and we will back once we are due for our next maintenance check, which is due at 90,000 miles. Keep up the great work :) More

By far the best service department I have ever been to. Your team is fast and honest when I brought my car in to have a tire fixed and had already pre paid for a new tire, one of your team members came to Your team is fast and honest when I brought my car in to have a tire fixed and had already pre paid for a new tire, one of your team members came to me and informed me the tire would only need a patch I had them go ahead and put the new tire on. Anywhere else would have just have put the new tire on and never given me an opportunity to fix it and get my money back. Thank you. More

First of all, this is my 2nd trip to Subaru of Jacksonville, both times because my leased vehicles needed some attention vis a vis normal service. Both times I was welcomed in a way which every d Jacksonville, both times because my leased vehicles needed some attention vis a vis normal service. Both times I was welcomed in a way which every dealership should model. The personal treatment over the phone from the road (I live in NY) was courteous, informative and friendly. This time, my service representative was Michael Berry, a wonderful representative of this dealership. He explained all of the possibilities patiently, and was thoughtful. He has a terrific personality, including a great sense of humor. I hope becomes an officer of the company some day! More