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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,077 Reviews

2,077 Reviews of Subaru of Jacksonville - Service Center

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June 03, 2023

This service department is the best. They are fast, efficient, and everyone is friendly and helpful. A bonus was the ability to obtain a loaner while my car was being serviced. I woul More

by jad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Subaru of Jacksonville responded

Thank you for the great review and our recommendation. We appreciate you being part of the SOJAX family!

June 02, 2023

Great dealer always come away happy. Sales and service are great. It’s no wonder they have been the top rated dealer for the last 9 years. More

by jwh2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Subaru of Jacksonville responded

Thank you so much for your really awesome review and for being part of our SOJAX family. We truly appreciate you.

June 02, 2023

My first SoJax car. Very impressed with everything about this dealership - sales, service and the owner’s approach and attitude. While I live more than 100 mi away a More

by alan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabino Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Subaru of Jacksonville responded

We are so happy to read that we make the drive worth it! Thank you for being part of our SOJAX family. We appreciate you!

May 31, 2023

The service is fast and friendly! ! I really appreciate that they value my time.thank you! More

by Swhitetree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Subaru of Jacksonville responded

Thanks for the kind words and 5-stars! We love having you as part of our SOJAX family!

May 31, 2023

Very helpful service advisors, a comfortable customer lounge with free snacks and drinks, and available loaner cars make Subaru of Jacksonville a great place to get your vehicle serviced. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2023 -

Subaru of Jacksonville responded

We appreciate you and the kind words, Joe! Thanks for being part of the SOJAX Family!

May 26, 2023

Great place. Great service. Always good to see my salesman Juan. Recommended always. Thank you, Subaru of Jacksonville More

by Roy solano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
May 30, 2023 -

Subaru of Jacksonville responded

Roy, thank you so much for the kind words and recommendation! We truly appreciate you being part of our SOJAX family!

May 26, 2023

I took my car in due to a recall but had other issues with my window and stereo. They issued the recall and went above and beyond to check and fix the other issues. Service gentleman, Mike Needham, wa More

by Kerri Hartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Subaru of Jacksonville responded

We're so glad we were able to help you knock out the other issues! Thanks for being part of our SOJAX family!

May 24, 2023

The Service Department members are very informative about how to fix any issue with my vehicle & even share preventive information. They are very professional but also personable & very kind. I wouldn’t take More

by Kimberly Somers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Subaru of Jacksonville responded

Thanks so much for the great review and kind words about our team! We think they're amazing and we love that you do, too. Thank you for being part of our SOJAX family!

May 23, 2023

Subaru of Jacksonville always provides excellent service. Their Service Team is friendly and helpful. I appreciate that they keep me informed of the status of the service that they are performing. More

by Uncle Leonard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Subaru of Jacksonville responded

Thank you for the great review and 5-stars! We love having you as part of our SOJAX family, Uncle Leonard!

May 20, 2023

Over the years, as a single woman, I've had some bad experiences getting my cars serviced. I've been over-billed, had unnecessary repairs, etc. With Suburu of Jax’s Service Department, I feel like I' More

by sqgardener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Subaru of Jacksonville responded

We're so happy we've been able to give you a better experience than years past and other dealerships. Thank you for trusting us and for being part of our SOJAX family!

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