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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,044 Reviews

2,044 Reviews of Subaru of Jacksonville - Service Center

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May 06, 2022

An unexpected event happened while my car was brough in for service. The service team and management went out of their way to make sure everything was taken care of, and that all the issues were resolved t More

by ameliamike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Hyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad North
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Subaru of Jacksonville responded

ameliamike, thank you so much for your patience and trust! We love having you as part of the SOJAX family!

May 01, 2022

Courteous and professional, even when they’re so busy. They get the work done on time as they commit to do! More

by bonnie from Amelia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Subaru of Jacksonville responded

Bonnie, thank you so much for this review, it really is so kind and we really appreciate you noticing that we are always trying hard no matter how busy we are.

April 29, 2022

Best service center in town. I was impressed with the quick and detailed service. The customer service is superb. I highly recommend the whole team. Special thanks to Kimberly More

by efeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Schneid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tommy Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Hernandez
May 02, 2022 -

Subaru of Jacksonville responded

efeli - we're so happy to see you have had a great experience with both our sales and service departments. Thank you for being part of our SOJAX family!

April 28, 2022

Excellent service every time I go here. My car was taken very good care of and I am happy with the work they did. More

by bjjgd45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
Apr 28, 2022 -

Subaru of Jacksonville responded

bjjgd45, we're so glad you have had great experiences with us. Thank you for trusting us and being part of the SOJAX family!

April 27, 2022

Mike Needham took care of my car problem with knowledge and professionalism. He went above and beyond More

by jumary81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Subaru of Jacksonville responded

jumary81 - thanks so much for the great feedback. We are so happy to hear that Mike was able to help!

April 26, 2022

Always a pleasure bringing my car here! Service is always fantastic, quick, and reliable. And the service team is always pleasant to work with! Thank you! More

by jillolmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Subaru of Jacksonville responded

We are so glad our service team takes great care of you, Jill! Thank you for the shoutout, and we appreciate you being part of our SOJAX family!

April 26, 2022

Mike was so helpful and honest. Saved us over 1,000 dollars and got the car in and out as quickly as possible even without an appointment. We are so grateful. Thank you More

by lauren Parker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Subaru of Jacksonville responded

Thanks so much for the great review, Lauren! We are so glad to hear about your great experience with SOJAX and Mike! We are grateful you're part of the SOJAX family!

April 22, 2022

I worked with Mike Needham who gave my forester a quick diagnostic and had me out the door quickly with a handshake, problem solved. Very nice people there in Jax. More

by Fcs262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Subaru of Jacksonville responded

Fcs262 - we're so glad we were able to help you, quickly, with your Subaru service needs. Thank you for being part of the SOJAX family!

April 21, 2022

I have received excellent customer service during the diagnostic and repair of my Subaru. I’m sold and will continue to get service here. More

by XarionOG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Schaer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gercken
Apr 21, 2022 -

Subaru of Jacksonville responded

XarionOG - we are so glad you had a great experience with our Service Team and Parts Team. Thank you for the kind review, we are so glad you chose us! Welcome to the fam!

April 20, 2022

No hassle and speedy service. Was in and out in a reasonable amount of time. More

by koreen.parry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2022 -

Subaru of Jacksonville responded

koreen.parry - thanks so much for the 5-stars and choosing SOJAX. We are so happy you had good visit! See you soon.

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