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Subaru of Jacksonville - Service Center

Jacksonville, FL

4.9
2,073 Reviews

2,073 Reviews of Subaru of Jacksonville - Service Center

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November 06, 2020

Although my first time for service was not the best, they have definitely made up for it all the other times my vehicle has needed service. Mike and his team has been unbelievable with anything and everythin More

by Sydni S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Kane Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Berry
November 06, 2020

This was my first time visiting and I found the service department friendly and efficient. They told me my hitch would take 2 to 2.5 hours to install and were finished in 2. Mike made me feel like they More

by Bill834
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2020

Wouldn’t go anywhere else , best service in town . From sales Sabino, Dave , to service with Mike or any of the other excellent representatives you can’t miss . Thank you Subaru of Jax More

by Kpetersonmusic15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabino Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dombrowski, Kevin McCarthy
November 04, 2020

We came to Subaru of Jacksonville for a minor problem with the tailgate of our Outback. We were greeted immediately. Mike Needham came oveer and diagnosed the problem and it was fixed very quickly and ef More

by Mdmaxey1212
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Sereda
November 03, 2020

Depending on what type of car problem clients tell the service department on a daily basis, these people would want to do the minimum work possible which is not good. What's the point of their existence More

by Decade09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Subaru of Jacksonville responded

Hi Decade09, we messaged you but never heard back yet. We are sorry to see this review and would love to discuss your experience with you so we can understand what you are referring to. Please message us your name and a good phone number so we can reach out. Or, feel free to call Craig Landry at 904-416-1920. Thank you and we look forward to speaking with you.

November 02, 2020

Everything went well in my first maintenance visit to Subaru Jax. The folks were professional and the weather permitted me to stay outside during my wait of less than an hour. My only problem was trave More

by Taco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

Always a good experience when I get my car serviced at Subaru of Jacksonville! Friendly people, good quality of work, and at a good price! More

by Don and Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2020

Expectations were exceeded quickly and efficiently. Thank you. I am only continuing because I need to fill in the 25 word minimum to submit review More

by jeffandjessie76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sereda, Gabriel Mulkey
October 30, 2020

Mike Needham in service was great. Got me back on the road and informed me about items in the future I will need to address. More

by Davidgldmn1
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

I always feel taken care of at Subaru of Jacksonville no matter who is helping me! I was pleased to see plenty of outside tables set up for safely distanced waiting. More

by angwinn
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Needham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael McClennon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Mulkey, Michael Berry
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