Subaru of Puyallup

At first I was pleased when I called to schedule service for my Forester. I dropped off car as scheduled and waited for an entire day, waiting for a call to confirm needed repairs on my car (90k service an for my Forester. I dropped off car as scheduled and waited for an entire day, waiting for a call to confirm needed repairs on my car (90k service and replacement of right hand mirror). I was given a grtd. pick up time of 4 p.m. At 3:30 p.m. I had to call the service dept. to find out the status of my car. I was told that it was in the wash bay and would now be ready by 4:30 p.m. and was told that the mirror repair would be reviewed when I arrived, not a good sign. Esp. since I was clear when scheduling the service that I wanted to have the mirror repaired, not "reviewed" when I arrived to pick up the car. When I arrived at Subaru of Puyallup, I was greeted with 1- no car 2- no paperwork 3- no service person that seemed to know where the car was or where the paperwork was 4- was sent to a cashier that didn't have any idea what was happening with my car 5- then greeted by a service person that "reviewed" my mirror problem and explained that I would need to re-schedule another visit to get this repair done 6- I had to ask if the recall work had been done on my car (which the person scheduling the work assured me that it would be done) 7- was informed that "no one" had made any notes regarding "recall" work that needed to be done (oddly on the paperwork that I finally received, it indicated that part of the service done that day was to "update service records for recall protection" 8- When I asked to speak to service manager, was told they were out of the office until monday 9- when I asked to speak to their supervisor, I was taken to person that was not their supervisor and was told so in a less than professional manner that included me being yelled at as I walked away to return to the service department where they were still trying to finalize my "paperwork" 10- when I asked the person that took me to this supposed supervisor why they had taken me to this person knowing that this person was not the service managers boss, they told me again that this person was the only one I could talk to, clearly not the case 11- was told that I would need to "pre pay for mirror repair 12- the parts for the mirror would not be there until Tues. of the following week 13- arrived home with paperwork and looked to see that there was at least two items that required immediate attention and had to call back to service department to find out what it was that I needed to do to resolve these issues This is why I am rating this service department and dealership the way that I am More

I was looking online to buy a specific honda. I found one at Subaru of Puyallup. When my sister and I went to check on the car, there were customers already looking at it. We went inside to see if we could l at Subaru of Puyallup. When my sister and I went to check on the car, there were customers already looking at it. We went inside to see if we could look at it and to see if there was any other hondas for sale. Dave was very friendly and let us test drive the car. When we came back to talk about the price, they offered us less than retail value and even gave me a bigger trade in value for my current car than others dealers offered. Dave then introduced me to Erin, the service advisor, and he informed me on what they will be doing for detailing and servicing my new car. Overall I had an excellent pressure-free experience and would HIGHLY recommend them. More

My initial contact with Subaru of Puyallup was with Shelly on the internet program. I asked for a price on a new Imprezza Outback they showed in their inventory. Guess what, they had the car in invento Shelly on the internet program. I asked for a price on a new Imprezza Outback they showed in their inventory. Guess what, they had the car in inventory and I got the price! Other dealers in my experiences have not been forthcoming in either category or have employed hard sell tactics before providing the info. Shelly set me up with Mark Clark for a test drive and more information on the car because I was looking at competative AWD and 4WD autos and small SUVs. Let me summarize: I never felt like I was being pressured, the price I received was what I was hoping for after consulting Edmunds.com and ConsumerReports.com, the people were informative and personable. If you're looking to buy a Subaru I would highly recommend giving these people a shot. I bought one! More

I purchased a new Outback from this dealership using the Costco car buying service. After filling out the online form ( Costco.com) I was referred to Subaru of Puyallup by Costco. Shelley, from S of P, cont Costco car buying service. After filling out the online form ( Costco.com) I was referred to Subaru of Puyallup by Costco. Shelley, from S of P, contacted me and helped me narrow down my search. She set up a couple test drives with Dave Warmack, and from then on I worked with Dave. He was great! Plenty of great info, not pushy at all, very knowledgable, and exceptionally helpful. After the test drives, I decided on what I wanted, but S of P didn't have it in stock. No problem.....they found what I wanted at another dealer, and were able to have to car ready the very next morning! Overall, very satisfied. More

I would have rated this Subaru of Puyallup alot sooner, but I was enjoying my new 2011 Ruby Red Pearl Legacy. Love this car and made a very good investment. Mark Clark and everyone are awesome. I would ref but I was enjoying my new 2011 Ruby Red Pearl Legacy. Love this car and made a very good investment. Mark Clark and everyone are awesome. I would refer anyone I know to this location. Karin R. More

I was on my way home one day when a co-worker I carpool with made a comment about my car and how she really wanted one. She was afraid to go in cause her husband had destroyed their joint credit. When we with made a comment about my car and how she really wanted one. She was afraid to go in cause her husband had destroyed their joint credit. When we got to the dealership she found out her credit was not that bad and was rolling out in a new car on Friday. After having a few beers with my buddies later that evening and disscusing future upgrades for my 09 I decided that it would be more cost effective in the long run to just upgrade to the 11 STI. So on Saturday my wife and I went in and walked out with not just 1 but 2 new Subarus. She had no intent on getting the new Legacy at this time but was so impressed with Marks presentation and the test drive she traded in her 06 Mazda for the 2011 Legacy. I too purchased my vehicle that day but had to wait 2 weeks for the delivery. Some might say this is a bad thing, not at all. I got the exact model and color I wanted. Not once was there any presure from Mark or the other sales staff to get us into what they had in stock or on the lot. They attemted to get my vehicle in on dealer trade from a Subaru dealership on south Tacoma way, that dealership said that they had deals working on both of my color choices and were unable to accomadate us. Three weeks later both of those cars are still sitting on their lot when I drove in my new STI with a salesman picking his nose at the window. What a garbage dealership and staff at South Tacoma Subaru. Thanks again to the Harnish auto family for taking the time to get us and our friends exactly what WE wanted. The finance staff and sales staff are laid back, mature, and true professionals. Not a bunch of snot nosed kids in cheap suits. At Harnish and dealing with Mark especially it was like buying a car from an old friend. Fair prices and great service is why I would recommend this dealership to anyone looking to buy a new Subaru. More

I went out to the dealership on a Saturday evening looking for a used vehicle. I was met by Mark and he was very efficient and polite. He listened to what I was looking for and what I could afford. He looking for a used vehicle. I was met by Mark and he was very efficient and polite. He listened to what I was looking for and what I could afford. He found me the car I was looking for. The next day Sunday (which happened to be my birthday) they spent all day getting me the right financing at a price which met my budget. I want to Thank them for making it a great Birthday. Thanks Guys. Michelle Puyallup,WA More

Great to deal with and knew what we wanted. Worked with us to get the price we wanted and then worked with us to get the best possible financing. Took in our trade-in without a hassle. Everyone is friendly us to get the price we wanted and then worked with us to get the best possible financing. Took in our trade-in without a hassle. Everyone is friendly and when we drop by they seem to remember us. Definitely deal with again. More

Ryan and the rest of the team at Subaru of Puyallup are the most professional and knowledgeable folks that I came across in my search for a new car! After a not so good experience at another dealer, I alm the most professional and knowledgeable folks that I came across in my search for a new car! After a not so good experience at another dealer, I almost gave up but they made the experience a pleasure and have continued to check in with me to make sure all is going well. Customer service at it's best! Thank you :) More

I went into the dealership after work with a co-worker, I had been thinking about trading in my vehicle for awhile. The dealership was closed when we got there so we looked around for a few and then left. We had been thinking about trading in my vehicle for awhile. The dealership was closed when we got there so we looked around for a few and then left. We came back about a half hour later, and we were approached by Mark. I let him know the situation I was in and that I wasn't even sure if I would qualify. Mark and finance worked hard, and succeeded, to get me in the vehicle I wanted. I have had my vehicle for about 2 weeks now, and have been to the dealership numerous times already, all good things, and everytime I've been there Mark has made it a point to stop and talk to me. He not only makes sure you're enjoying your vehicle, but he finds a common ground and talks to you about life in general. More