Albrecht Subaru of Wakefield

very good service, very nice men to deal with. They explain the problems with the car to you so you understand what needs to be done as a woman we did not know car problems. They explain the problems with the car to you so you understand what needs to be done as a woman we did not know car problems. I have been coming to Subaru for about 30 years now thanks. More

Efficient, friendly service. Easy to schedule. Several spaces available for waiting. Updated by text; ready on time. Easy to schedule. Several spaces available for waiting. Updated by text; ready on time. More

I was so impressed with Fabio! He architected the easiest and most pleasant experience I've ever had purchasing a car. He was knowledgeable, patient, and very attentive. I'd highly He architected the easiest and most pleasant experience I've ever had purchasing a car. He was knowledgeable, patient, and very attentive. I'd highly recommend him for anyone who is looking to buy a Subaru! More

I really appreciate Jason being honest and straightforward and willing to work with me based on my life circumstances at the time (my previous deal with him I had covid when I picked up the ve straightforward and willing to work with me based on my life circumstances at the time (my previous deal with him I had covid when I picked up the vehicle). Everyone was friendly and helpful and never gave me that uncomfortable, coerced feeling like at other dealerships. Everyone made this easy. More

Very good service. Tanner was very personable and professional. I highly recommend this dealership to family and friends! Tanner was very personable and professional. I highly recommend this dealership to family and friends! More

great service, bit surprised at how much needed to be done. still awaiting to hear about the part that was ordered as I can not get the car inspected until it iscrepaired my inspection is due for June done. still awaiting to hear about the part that was ordered as I can not get the car inspected until it iscrepaired my inspection is due for June More

Michael Rammah was extremely helpful through a situation with my insurance that took more than one visit (not the fault of the dealership). I was able to work with him each time as to not have to explain w with my insurance that took more than one visit (not the fault of the dealership). I was able to work with him each time as to not have to explain what happened to multiple service advisors.. He kept me updated during each visit and was very professional. I really appreciate his work. Thank you! More

Very good service always attentive Dave Patty is a very good service advisor always looks out for your needs good service advisor always looks out for your needs More

Always receive top notch service from the service department in general and from "big wave" Dave Patti specifically. Outstanding fast and efficient! department in general and from "big wave" Dave Patti specifically. Outstanding fast and efficient! More

Subaru Review My review on this dealership will be succinct. I had to get fairly straightforward work done, an exhaust replacement because mine was “rotted” as the service rep explained to me. succinct. I had to get fairly straightforward work done, an exhaust replacement because mine was “rotted” as the service rep explained to me. Outside of the abismal communication oversights within the front of house (I was told the car was ready when it was not, and I was never notified when the part I needed ordered was delivered/ready for installation), on the two separate times I had to come in for a singular service I was almost overcharged on both occasions. The first visit when I was informed my car was ready and it was not, I was almost overcharged $400 for labor that was not provided. I had to ask 4 times for the service rep to review the invoice with me, and I was assured multiple times I was saving money when it was clear I was paying more that my original quote. Math is not subjective. The second time I came in when the work on my car was actually being finalized, they almost overcharged me $1000 for miscellaneous parts that couldn’t be identified or explained. I was told at first it was a labor charge (which was listed separately on the bill for a different amount), then I was told it was additional parts. Which parts, however, could not be listed to me. Finally, after 45 minutes of insisting an explanation for the charge, I was told it was a miscommunication from the mechanics in the back and that it was accidentally added to my bill. To be clear, once is a mistake, twice is intentional. I believe fully I was overcharged because this dealership thought they were in a position to take advantage of me, and my lack of knowledge around the automotive repair space. If you going to this dealership and you cannot clearly identify what the items on your invoice are, push back. It might save you $1,400.00. More