Suburban Ford of Waterford

Brian Litz and Matt Zmich are always a pleasure to work with. I’ve been leasing Ford vehicles from Brian for over 10 years. He was referred to me by a friend and he has never ever let me down. He works ver with. I’ve been leasing Ford vehicles from Brian for over 10 years. He was referred to me by a friend and he has never ever let me down. He works very hard to get me the car that I want. Thank you, Brian and Matt, for a smooth pleasant experience. Joanne Love More

Jeff was the only one who called me back with answers and I got no printouts on the work that was done I got no printouts on the work that was done More

Roland was very helpful and honest regarding getting my F150 starter replaced and truck back to me. F150 starter replaced and truck back to me. More

This review is primarily for the collision shop. I recently took my F150 into the collision shop at Suburban Ford and was satisfied with the repairs, my truck looked good and I was pleased. Howeve I recently took my F150 into the collision shop at Suburban Ford and was satisfied with the repairs, my truck looked good and I was pleased. However, what I wasn't pleased with was the fact that when I got home and looked into by back seat I found parts of my truck that were replaced, I couldn't figure out why I would be given back garbage parts. A few days later when I went to use the bed of my truck, I found more busted up parts from my truck shoved into the bed. These parts were all busted up and they basically used my truck as a dumpster. I had to take care of disposing of the trash on my own. I have been to other collision shops before and this was the first time I had garbage returned to me. For this reason I will not be visiting this shop again, that was completely uncalled for and unprofessional. More

I’ve been leasing vehicles from Brian Litz and Matt Zmick for years. Every time the process is flawless and price cannot be beaten. Highly recommend. for years. Every time the process is flawless and price cannot be beaten. Highly recommend. More

Do NOT work with James unless you want to receive something you were promised to find out, the wrong vehicle was ordered. Then in turn, to be mistreated and uncared for. Will NEVER return. something you were promised to find out, the wrong vehicle was ordered. Then in turn, to be mistreated and uncared for. Will NEVER return. More

Laurie was an absolute pleasure to work with. I have several other Ford dealerships much closer to my home, BUT Laurie is worth the drive to Waterford. She is knowledgeable, very responsive, e I have several other Ford dealerships much closer to my home, BUT Laurie is worth the drive to Waterford. She is knowledgeable, very responsive, efficient, low pressure, and just someone you enjoy being around. This is my first transaction with Laurie, after being referred to her. However, I am certain it will not be my last. I highly recommend Laurie - you will not be disappointed. More

I would never use the collision shop. Our vehicle will never be the same. We’re still trying to get it corrected. Our vehicle will never be the same. We’re still trying to get it corrected. More

This dealer listed a car with a good price that turned out to not being allowed to be driven off the parking lot for a test drive, due to being sold "as is". No mentioning of that policy in the listing. out to not being allowed to be driven off the parking lot for a test drive, due to being sold "as is". No mentioning of that policy in the listing. More

I was quite disappointed by my experience with this location. I inquired about a few cars to schedule a test drive last week. I received confirmation that the vehicle I was most interested in was avail location. I inquired about a few cars to schedule a test drive last week. I received confirmation that the vehicle I was most interested in was available, and scheduled to visit later that evening. I didn’t end up getting off work in time to make it out before they closed (45 minute drive from downtown Detroit), so I called to ask if I could re-schedule for the following morning. I was assured this was no issue and they would have the vehicle ready for a test drive upon my arrival. The next morning, I drove from downtown Detroit, up to their location in Waterford, only to be notified that the vehicle was in the shop and unavailable for a test drive. I explained the situation, my commute, and the two failed opportunities to bring the vehicle’s status to my attention. I was frustrated but willing to let his team redeem the situation. No such thing happened. The salesman I was working with blamed his coworker for the mistake, and let me walk out the door. I will not be returning, and would not recommend doing business here. More