Suburban Ford of Waterford

I was quite disappointed by my experience with this location. I inquired about a few cars to schedule a test drive last week. I received confirmation that the vehicle I was most interested in was avail location. I inquired about a few cars to schedule a test drive last week. I received confirmation that the vehicle I was most interested in was available, and scheduled to visit later that evening. I didn’t end up getting off work in time to make it out before they closed (45 minute drive from downtown Detroit), so I called to ask if I could re-schedule for the following morning. I was assured this was no issue and they would have the vehicle ready for a test drive upon my arrival. The next morning, I drove from downtown Detroit, up to their location in Waterford, only to be notified that the vehicle was in the shop and unavailable for a test drive. I explained the situation, my commute, and the two failed opportunities to bring the vehicle’s status to my attention. I was frustrated but willing to let his team redeem the situation. No such thing happened. The salesman I was working with blamed his coworker for the mistake, and let me walk out the door. I will not be returning, and would not recommend doing business here. More

Melissa Young , I want to say thank you for Our first time experience you are AMAZING at what you do from the time they opened and after they closed you made us feel so welcomed and treat us like family time experience you are AMAZING at what you do from the time they opened and after they closed you made us feel so welcomed and treat us like family it was fantastic having you as our saleswoman, you took you’re time to walk through everything that we had questions and doubts about to make sure we were happy and satisfied with our new vehicle in every way possible our kids loved it. We look forward to working with you again in the future. More

I would have given no stars if could have. I just bought online from Suburban Ford a 2017 Ford Focus RS with only 7000 miles on the odometer. Paid top dollar. Pictures looked great, had only 7 I just bought online from Suburban Ford a 2017 Ford Focus RS with only 7000 miles on the odometer. Paid top dollar. Pictures looked great, had only 7000 miles and the dealership had good reviews so I didn't order a pre-purchase inspection. Bad move. The car has flood damage. Rust everywhere. I contacted the dealership and when they finally got around to calling me the used car manager RJ basically said too bad. All sales are final. You really see how good a businesses is when they have to deal with problems. This company fails spectacularly. I'm stuck with a car worth a fraction of what I paid because they failed to disclose the issues. I'm sure they'll respond that it's not their problem. Buyer beware More

This is the 4th vehicle I have purchased from Suburban Ford since relocating to Michigan. Totally satisfied with the sales process. I plan on returning for my next Ford. Ford since relocating to Michigan. Totally satisfied with the sales process. I plan on returning for my next Ford. More

Everyone in the dealership is so personable and dedicated to making buying a car a good experience. The sales agents are friendly and keep everything real. The finance department are professional and can han to making buying a car a good experience. The sales agents are friendly and keep everything real. The finance department are professional and can handle any curveball you throw at them. More

I've been purchasing Ford vehicles from this dealership for many years and have never needed to ever go anywhere else. Top notch sales and service. for many years and have never needed to ever go anywhere else. Top notch sales and service. More

From start to finish, there is nothing that this dealership did not offer in the way of customer care, assistance, courtesy… I have no words to say how much I enjoyed my experience dealership did not offer in the way of customer care, assistance, courtesy… I have no words to say how much I enjoyed my experience More

Great place to buy a truck Sales person was excellent. I have bought 3 other vehicles from her. I have bought 3 other vehicles from her. More

By far the worse experience at a dealership in my car buying lifetime. Josh was horrible to work with and made this the most uncomfortable, shady game, and biggest waste of time experience ever. He tells buying lifetime. Josh was horrible to work with and made this the most uncomfortable, shady game, and biggest waste of time experience ever. He tells me they approved me at 17% interest and then tells me it’s HIS policy because he’s the “manager” that I can’t do outside financing. (Which was a lie). At the end of the day we get my interest down to market rate with someone with my credit. Which is all I wanted and my personal bank approved me for. I decided to continue with the transaction as I needed this vehicle for my business and there are very few if any vehicles like this available. If it wasn’t for my need for this vehicle I would have taken my business somewhere else and will never recommend this dealership to anyone. Especially Josh. Buyers beware of his shady “sales” tactics and hold your ground. Very unpleasant and uncomfortable experience with Josh. My sales guy Steve though was good. Last time buying a vehicle from suburban “Lithia”. More

I purchased a used vehicle from this dealership on August 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and 12th 2023. I also purchased an extended warranty with the vehicle. after some consideration, I opted to cancel the extended warranty. I initiated and completed the cancellation via the dealership on August 24th 2023. I was told it would take 6 to 8 weeks to process the refund for the warranty. It is now November 14th 2023 and the refund still has not shown up in my account. I have been in contact with the Finance Manager I worked with for the sale since the original 8 week deadline was up. I have been assured they are doing all they can to make it right but that does not change the fact that I have not received my refund after nearly 3 months has gone by since asking for it. If you are buying a vehicle from these people, I would highly recommend that you DO NOT finance through them. I will not go as far as saying they are "crooks" but separating you from your money is definitely their top priority. More