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Suburban Ford of Waterford
Waterford, MI
1,181 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford.
"Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles.
Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service.
2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd.
CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing".
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Professional, customer-focused management team - Our General Mana
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,181 reviews
June 16, 2023
Ms. Rodriguez responded to the email asking about the availability of a Maverick which was posted online as in inventory. She called and left a voicemail; explaining that vehicle wasn't available, howeve availability of a Maverick which was posted online as in inventory. She called and left a voicemail; explaining that vehicle wasn't available, however, she wouldn't answer my multiple return calls less than 10 seconds after the voicemail, and she didn't respond to the voicemail I left her. Too bad, she dismissed a potential sale that quickly, I was in the market and would have looked at another option that Ford offered, but she never followed up. Heck, she wouldn't even answer her phone. Seems as though she felt a sale wasn't to be made, and quickly wrote the encounter off. She failed to follow up with me and ask if something else would work for me, and that's a shame, I would have purchased a vehicle that week. Given her low rating here, that's not really a surprise though. After reading the reviews of her here, I'm not surprised. More
by ppg2023
Employees Worked With
Pam Rodriguez
June 05, 2023
Love the new location, the dealership was clean. The people working there are all very nice and helpful The people working there are all very nice and helpful More
by Cjars27
June 05, 2023
Changed tires back in November. Wrecked 10 wheel nut caps. Had to buy 6...even though they should have paid for them. Took me 2 trips to the dealership for them to get them on right Wrecked 10 wheel nut caps. Had to buy 6...even though they should have paid for them. Took me 2 trips to the dealership for them to get them on right and 6 hours. There were 4 new ones in the spare tire kit and they didn't know about those. Their answering service is atrocious. Their not good at telling you what's going on! I'm reporting them to the better business bureau also for incompetence! More
by aabrown1
Employees Worked With
June 02, 2023
Steve Scarpaci is the reason I leased a Ford. Without charismatic, knowledgeable, and patient salespeople like Steve, I would have been driving a Toyota. The service side of this dealership nee Without charismatic, knowledgeable, and patient salespeople like Steve, I would have been driving a Toyota. The service side of this dealership needs improvement. More
by mhartmey
May 31, 2023
Customer service is not what it used to be. Maybe they should have kept employees that ACTUALLY made a difference in service. Going elsewhere. Maybe they should have kept employees that ACTUALLY made a difference in service. Going elsewhere. More
by cmartinezmt
Employees Worked With
Have no idea who it was.
