Back

Suburban Ford of Waterford

Waterford, MI

4.2
1,122 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Ford of Waterford. "Certified" pre-owned vehicles - Ford has trained our mechanics to inspect and repair our used Ford vehicles to bring them up to the stringent standards required to be classified as Ford certified pre-owned vehicles. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Ford of Waterford is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. 2,000+ used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Easily accessed location - Located on M-59, Highland Road, we make it very easy to get to our facility from I-75, M-59, US-23, or Telegraph Rd. CarFax reports - We offer our used car customers access to free CarFax reports to help them become more comfortable knowing more about the used car they are interested in. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. A rating* at the Better Business Bureau - We have the highest rating possible at the BBB and are a "member in good standing". Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Professional, customer-focused management team - Our General Mana
Contact Dealership

6975 Highland Rd

Waterford, MI

48327

Directions

By Type

Showing 1,122 reviews

March 17, 2023

Fast friendly reliable Service. No surprises and my cars are always ready by the time quoted. The car wash is a nice touch. More

by Dale T Coughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker Sereno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Dabney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Suburban Ford of Waterford responded

Hi Dale, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 17, 2023

All aspects of our experience with this dealership and with the salesperson was really excellent. More

by rcurtis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norm Stern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 17, 2023

Took care of my service needs, in just a couple hours. Other dealers wanted days to do the same service. Five stars! Roland was great as well. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Suburban Ford of Waterford responded

Hi Jim, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 17, 2023

The service dept does not answer phone at all. .Can't get a person..Takes to long to service my vehicle..Service sucks..Will never buy another Ford vehicle. More

by patthehat_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curtis Comstock
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2023

Great service, just purchased a new vehicle and the price, process and salesman George Anast were great! In an out More

by teamsweetstick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Anast
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stefan Sackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Suburban Ford of Waterford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2023

The sales and service staff at Suburban Ford of Waterford has always been helpful, provided timely high quality service and advice with fair pricing. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Kraft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Huggins
Mar 18, 2023 -

Suburban Ford of Waterford responded

Hi John, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 16, 2023

Jeff and James found me the perfect Bronco! 5th new vehicle purchase and the best one yet. More

by hd80cu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Huvaere
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marchetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2023 -

Suburban Ford of Waterford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 08, 2023

Worked with Trevor. Came in a month earlier inquiring about a vehicle and received a call a couple weeks later stating that they had a person pass on their ordered vehi More

by Julian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trevor Wortman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2023 -

Suburban Ford of Waterford responded

Hi Julian, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. If you have any further questions, please give us a call. We're always happy to help!

February 21, 2023

With 3 seconds left on the clock, only a touchdown will save the franchise and the star player is asking to step in the game to save the day. That's pretty much what happened. I've had lots of trouble with More

by screen name
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanks to his mechanics team, including the Transmission Guru!!!!, Michael Stoijadinov
Feb 23, 2023 -

Suburban Ford of Waterford responded

Hi, we are very happy to have provided you with such a positive experience! We hope to see you soon!

January 30, 2023

Dana is my go to guy whether its for my commercial vehicles or my personal. All of Suburban staff is above average compared to my experiences with other makes but when it comes time to sign the paperw More

by tlawrie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dana "D.J." Waxler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Suburban Ford of Waterford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Waterford. Please let us know if there is anything else we can do for you; we are more than happy to help!

...
24
...