Suburban Ford of Waterford

Overall not a good experience and just waiting for this experience to be over with! experience to be over with! More

Experience second to none. Before I met sales-manager Zach Lukenbill, my life was bland and boring. I was a nobody. I woke up at 7am, went to work, ate a cheese sandwich for lu Before I met sales-manager Zach Lukenbill, my life was bland and boring. I was a nobody. I woke up at 7am, went to work, ate a cheese sandwich for lunch, went home, watched the QVC shopping channel, and ate my dinner alone. Chicken breast with no seasoning. In a way, I was like my dinner... no seasoning. I went to bed early and dreamt of better days. But I didn't know how to change my dull existence. I just figured I was doomed forever. Then, one day, everything changed. It was 3 pm and I was driving. I came upon my local Ford dealer and decided I'd stop in to check out their latest lease deals. I was driving 1996 Aerostar mini van and although it had a lot of space for my 6 cats, the gas mileage wasn't great and I was in the market for something new. I strolled into the doors of Suburban Ford and out of the corner of my eye, I spotted a man. But this was no ordinary man. He was sporting a fresh, crisp white button down shirt and had the swagger of P- Diddy in the late 90's. I figured he must be the guy who built the first Ford GT with his bare hands, so I looked around for a car salesman. But, to my total surprise, this real life deity approached me and introduced himself. "I'm Zach Lukenbill" he said, "and I make dreams come true." I was in awe. I knew right then and there that I was going to get the deal of a lifetime. He was the Kanye West of automotive professional, and I was about to be a Kardashian. Without even asking me what car I wanted, he took me over to a Ford Fusion. It's icy silver paint job was glimmering in the mid afternoon sun and as I peered through the windshield, my eyes fixed on the interior. It was at this moment that my life changed forever. Zach opened the door to the powerful chariot and the sheer shine of the leather seats blinded my virgin eyes. When I sat into the drivers seat, the soft and smooth cows hide enveloped my skin and I felt my soul leave my body. This was a vehicle crafted for a king. I didn't feel worthy to be in the presence of such craftsmanship. I glanced into the rear view mirror and somehow Zach was now in the backseat. He leaned in over my shoulder and whispered into my ear. "Push to start." My finger found the ignition button and the steel vessel let out a thunderous roar as the horses revved under the hood. Never once in my miserable existence had I come across such a car. I knew it had to be mine. But surely, it was too expensive. There was no way I could afford it. "Zach..." I said, "I don't think this is in my price range." Zach let out a mighty laugh. "Do you want to be a baller?" He asked. I looked down at the floor, embarrassed. "Zach... I don't think I'm a ba-" Before I could finish my sentence, he placed the keys to the Fusion in my hands, and cupped my hands together with his own. And while looking me dead in the eye, he assured me. "You, my friend. You ARE a baller." A single tear streamed down his face. "Go, my son." He said. "Be free." He gave me a thumbs up as I walked out the door, and into my car. This was first day of the rest of my life. A few weeks have passed since I brought home my 2019 Ford Fusion with leather interior and things have already changed for the better. I no longer spend my days wasting away. I am the life of the party. Everyone wants to be my friend. When I go out to the club, women hand me their phone numbers without me even asking. They see my car, and they just know. When a man is next to me at a traffic light and he looks over and sees my vanilla frosting bucket seats, he just breaks out into tears and slams his head into the steering wheel out of pure jealousy. My dinners are no longer tasteless. I now season my chicken with salt and pepper. And when I'm feeling a bit reckless, I even add paprika. I received a raise at my job, my favorite sports teams are winning, my skin looks more tan, and even my eyesight improved. I no longer need to wear glasses. I think it's safe to say that I went from a lonely nerd to a big daddy baller, and it was all because of Zach Lukenbill. More

Worked with Roland on a warranty issue on 4/21/2021, as of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend of this date 4/26/2022 still has not ordered the warranty part nor has he ever called my back from voice messages left on his phone. Would recommend someone else, Dave is usually very good. More

Ed Rogin was knowledgeable, friendly, and honest. He made the car buying process so easy and simple. I was also able to find the best price and rates for my vehicle with the wonderful help of the fin He made the car buying process so easy and simple. I was also able to find the best price and rates for my vehicle with the wonderful help of the finance team. Signing contracts was convenient with my documents uploaded and given to me on a flash drive (Nice touch!). No endless rounds of paperwork No back and forth haggling No frustration 100% Highly Recommend! More

This dealership is hands down the best around everyone is so friendly and helpful. I’ve been dealing with Laurie Moses since 2012. Just bought my dream truck 2022 F-150 XLT. Laurie is so outgoing and persona so friendly and helpful. I’ve been dealing with Laurie Moses since 2012. Just bought my dream truck 2022 F-150 XLT. Laurie is so outgoing and personable she treats every customer as if they are her only customer of the day making your buying/leasing process seem less. She will help you pick out and get what you want and if she doesn’t have it she will find it. You can’t go wrong. As I have said for yours Laurie doesn’t make a sale she makes a friend and a returning customer. More

I have been doing business with this dealership for years. Always go out of their way to help me get the vehicles that I need not only for my personal needs but my business as well. years. Always go out of their way to help me get the vehicles that I need not only for my personal needs but my business as well. More

I have worked with George for many years leasing a new Ford every 2 years. George has always been very helpful, listens to what I am interested in getting, and not bothering me with a lot of nonsense. I Ford every 2 years. George has always been very helpful, listens to what I am interested in getting, and not bothering me with a lot of nonsense. I would recommend him to anyone looking to work with a sales person that is not pushy or tries to well you something you don;t want or can't afford. This time I had to get out of my lease early as I can't no longer drive due to the inability to walk. George assisted me in every way possible as I am in a rehab center and the car is at home. As I have a lot of things to handle right now I really appreciate George's assistance. I will miss working with him. Some one is getting a great Edge with less than 4000 miles on it, enjoy. Lynda Schober More

Always a great experience when working with Bill and suburban ford of Waterford! Couldn’t be more please with our experience! suburban ford of Waterford! Couldn’t be more please with our experience! More