Suburban Ford of Waterford

This dealership sold me a car as "Impeccable", "everything worked" from Nick Rose and others, "Went through our 125 point inspection", "would pass a state vehicle inspection", etc. I bought the c "everything worked" from Nick Rose and others, "Went through our 125 point inspection", "would pass a state vehicle inspection", etc. I bought the car over the internet and could not travel to inspect it due to Covid. I relied on the disclosure of the dealership and the assurances they provided. It was a 13 year old car and sold "As Is", but "As Is" was what they told me and how the car was represented. I paid a premium for the car as it had very low miles, I shipped it on an enclosed carrier by itself. From the moment the car arrived and I tried to open the doors with the key fob the nightmare began. It did not work properly, the car was dead, it would not start and I knew I was in trouble. I got the car to start the next AM, the infotainment unit did not work, the wipers did not work, the taillight was out, the trunk did not work, the glove box did not close properly, the car could not hold a charge and both batteries had to be replaced, the coolant system was leaking..etc., etc I spoke with he General Manager, Jeff Huvaere, and he apologized profusely but has no idea how this happened as "all these things were not present" when the car left. That is not humanly possible. I would stay away from this dealership. More

Ed and the sales manager were easy to deal with, did not try and "push" a sale, were very informative, made the sales process simple and smooth. everything was done on time as promised. I would not think try and "push" a sale, were very informative, made the sales process simple and smooth. everything was done on time as promised. I would not think twice to purchase a car from them again. More

Thank you so much for helping with our vehicle repair while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the F while out of state. You went above and beyond on your job and I want to say THANK YOU. All your hard work and phones call back and forth with the Florida dealership is very much appreciated More

Thank you so much for helping with our vehicle repair while out of state. You went above and beyond on your job and I want to say THANK YOU. You are the best cannot wait to lease another car from you s while out of state. You went above and beyond on your job and I want to say THANK YOU. You are the best cannot wait to lease another car from you soon. More

Purchased an F150 from Joe that he had to search the country for. Also helped get my wife out of a bad lease and into the car of her dreams. Very responsive and respectful to myself and wife along with country for. Also helped get my wife out of a bad lease and into the car of her dreams. Very responsive and respectful to myself and wife along with my kids when we picked up "Sally" More

Had to send multiple emails to get a response, and in typical used car dealership slime ball way, they shrugged off any of my concerns and told me to take a hike. Extremely dissapointed in staff and ma typical used car dealership slime ball way, they shrugged off any of my concerns and told me to take a hike. Extremely dissapointed in staff and management here. More

Laurie was a pleasure to work with, easily the best sales agent I've worked with when buying a vehicle. Our family has leased/purchased 7+ vehicles through her and I can foresee several more. agent I've worked with when buying a vehicle. Our family has leased/purchased 7+ vehicles through her and I can foresee several more. More

Have been in contact with the dealer for a vehicle for a week. I was told they could not sell the car as they didn’t have its title yet. Then they told me they would not hold the car with a deposit but week. I was told they could not sell the car as they didn’t have its title yet. Then they told me they would not hold the car with a deposit but DO NOT WORRY I was the first in line to purchase it (I am remote) when it became available. Then they text me (not even a call) to tell me the car was sold to a local buyer. Beware, do not trust their words - I can only imagine the real conditions of the car they were “holding for me“ More

I took my Lincoln to this dealership's service center because the service centers at the local Lincoln dealerships were unresponsive and generally unprofessional (especially the one in Southfield). I wa because the service centers at the local Lincoln dealerships were unresponsive and generally unprofessional (especially the one in Southfield). I was pleasantly surprised with the level of service I received from Eric. He took time to speak with me like a person, not a number, and was thorough. He maintained close contact every step of the way, and was accessible when I had questions or needed something. The dealership has a text message service that made the whole experience so much better, and Eric maximized the value of that communication tool. He's my new "trustworthy car guy." Every dealership needs an Eric. More

Nick went over and above the norm to help me out of a predicament. I had nail in my rear tire and all the tire shops told me they couldn't help for at least two days. Even though the dealership tire mac predicament. I had nail in my rear tire and all the tire shops told me they couldn't help for at least two days. Even though the dealership tire machine was out of order, Nick had me come in and was able to arrange to have the hole plugged. Nice to work with a dealership who employ people that care! More