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Suburban Ford of Waterford - Service Center
Waterford, MI
187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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187 Reviews of Suburban Ford of Waterford - Service Center
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May 25, 2023
Aaren was very helpful and a pleasure to work with. My vehicle was ready before the expected time. My vehicle was ready before the expected time. More
by rsecord1157
Employees Worked With
Helpful May 23, 2023
Ethan was on top of it, when I brought my Edge in for scheduled service. It was complete faster than the original estimated time. Thanks scheduled service. It was complete faster than the original estimated time. Thanks More
by Reschwarb
Employees Worked With
Ethan Huggins/Service Writer #258243
May 14, 2023
Suburban Ford of Waterford had our Transit Connect in their shop for almost 4 months for a warranty job. Parker was awful at staying in touch, would not return calls and messages, and we were provided wi their shop for almost 4 months for a warranty job. Parker was awful at staying in touch, would not return calls and messages, and we were provided with mixed information about parts arriving/timelines when other associates tried to cover for him. Very unprofessional. Do yourself a favor and go to another dealer for service. More
by Highlandsupply1415
Employees Worked With
May 13, 2023
No appointment drive up service at 9:30am. Prompt professional attention. 6k 24 point check-up, oil chg, tire rotation and wash done in 1.5 hrs. I waited. Customer wait areas comfortable - cof Prompt professional attention. 6k 24 point check-up, oil chg, tire rotation and wash done in 1.5 hrs. I waited. Customer wait areas comfortable - coffee and drink available. More
by andy0850
Employees Worked With
May 13, 2023
Took forever to get car back and overcharged on oil change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. change, didn’t wash car from free car wash. Also no one can pick up a phone. Gotten rid of all your good workers. Done doing business with you. More
by Unhappy
Employees Worked With
May 13, 2023
Great staff & always welcoming. It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frown It’s hard to imagine how the staff is always so friendly when you know they have hundreds of other tasks to manage, but somehow they keep those frowns upside down. More
by Lex Luthur
May 12, 2023
Helpful efficient customer focused inquiry regarding upcoming service. Similar on arrival at Surburban Waterford. Timescale for service as indicated upcoming service. Similar on arrival at Surburban Waterford. Timescale for service as indicated More
by esme
Employees Worked With
May 10, 2023
Quick Service, goes over all maintenance due however I'm still waiting on a brake line that needs replacing under warranty. Been on back order since September 2022. still waiting on a brake line that needs replacing under warranty. Been on back order since September 2022. More
by ggumbrecht
Employees Worked With
Ethan Huggins
May 09, 2023
Very warm greeting very easy and simple check-in. Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter o Extremely courteous to meeting. Customer demands in and out in a very reasonable amount of time. I did not ask anyone to check my cabin, air filter or engine air filter but thank you for doing so they were extremely dirty I was overlooking the potential for maintenance on those items my Ford service department caught it and upon approval repaired it. Thank you for the detailed inspection. More
by sjparent
Employees Worked With
