Suburban Nissan of Farmington Hills

Cherie Jones has been awesome to work with! Besides them selling the vehicle we were working on the day I was to pick it up she went and found a better car and worked to get the price very clos Besides them selling the vehicle we were working on the day I was to pick it up she went and found a better car and worked to get the price very close to the original. Hopefully picking this one up tomorrow or Saturday. More

they were very professional and replied to my request in timely matter. i will recommend them to my family and friends. timely matter. i will recommend them to my family and friends. More

Quay, your exceptional service and honest descriptions during my car purchase were appreciated. Thanks for making this process smooth and satisfactory. during my car purchase were appreciated. Thanks for making this process smooth and satisfactory. More

Cherie Jones in Sale department helped my Daughter buy her first vehicle, a used Rogue . Test drive's were great. Cheri was able to get her the vehicle and price she needed, Vehicle was pristine on deliv her first vehicle, a used Rogue . Test drive's were great. Cheri was able to get her the vehicle and price she needed, Vehicle was pristine on delivery. I Highly recommend Cherie in Sales and Nissan of Farmington Hills! More

I appreciated the straightforward approach by Quay and the rest of the team. I bought my Rogue with no fuss or pressure. They made the buying experience stress free and pleasurable. Thanks, everyone! the rest of the team. I bought my Rogue with no fuss or pressure. They made the buying experience stress free and pleasurable. Thanks, everyone! More

Brian listened to what I needed and found the vehicle that I was looking for very quickly. He is very competent and professional. He has also been very helpful even after the sale. that I was looking for very quickly. He is very competent and professional. He has also been very helpful even after the sale. More

Gigi. ..truly you are amazing. salesperson and very helpful and awesome knowledge to help to find a sittable car. Thus, as I promised you I will back again ..truly you are amazing. salesperson and very helpful and awesome knowledge to help to find a sittable car. Thus, as I promised you I will back again to select another one for my youngest son too. More

Brian was very helpful in getting our daughter her first car purchase. He was able to assist us even though it was almost closing time and got all the paperworks ready for my daughter to be able to pick up car purchase. He was able to assist us even though it was almost closing time and got all the paperworks ready for my daughter to be able to pick up her car the following day. Excellent customer service and highly recommend Brian and the dealership! More

Scottie : I sent you a message last week. You never responded to me. I was a serious buyer when I contacted your store, asking for information on a Used Clarity. You and your staff are alik You never responded to me. I was a serious buyer when I contacted your store, asking for information on a Used Clarity. You and your staff are alike, terrible customer contact. When I was contacted I was told : for me to buy this Clarity , I have to buy your protection package or no sale, I agreed. Your staff contacted me and stated : you will only hold this car for 24 hours with my $1000.00 deposit and “sorry” we just took a credit application last night from a customer. Customer Contact leading to the sale is # 1 . You never contacted me when I ask for your help, I understand why your staff treated me the same. Sincerely, Jack Vieira Richland City Indiana More

Jordan Burns provided me with the worse customer service. He is very lazy. I sent my car in with valet pickup on a Tuesday due to hearing a squeaking noise. I also asked for an oil change and tire rotati He is very lazy. I sent my car in with valet pickup on a Tuesday due to hearing a squeaking noise. I also asked for an oil change and tire rotation. Considering that it is the Winter time, my main focus was to fix the squeaking noise. Jordan called at the end of the day saying they did an oil change and tire rotation but didn’t check where the noise was coming from because they ran out of time. He said he would make me another appointment on Thursday to see where the sound is coming from but it might be brakes since it looks like I need those. Thursday came and no one came back to pickup my car. I called multiple times and the customer service reps said there was no appointment set and no availability until next week. So Jordan never made an appointment for me like he said he would. I called again and spoke to Brandon. He was able to miraculously fit me in with an appointment and arrange for Valet pickup. Jordan then calls and says do you want me to fix your brakes. I said, You are supposed to be checking to see where the noise come from. This is what we discussed on Tuesday. At the end of the day, before they closed he calls back and says the noise is from brakes and rotors but we don’t have time to fix it today. You can bring your car back next week or you will need to leave car overnight. I told him that I had been trying to get the squeaking noise attended to since Tuesday and I had to take my daughter to the doctor the next morning and needed my car by 10am. He agreed to me getting car back by 10am. He called the next morning and after charging me over $1200 for brakes, he then says no one can drop my car off until 11:30am or I will need to come pick it up if I need it before then. Keep in mind that this is 9am and I have a daughter that needs a car seat. When asking for a manager, he said the manager was not available. I told him that his service has been horrible the entire time and I planned to report ti. Then he called back and said valet could bring my car back before 10am. This will be my last time going to this location for service due to this experience. However, the valet guys that dropped off and picked up my vehicle was nice. More