Suburban Nissan of Troy

The Customer Service was excellent at this establishment everyone was so friendly and had a positive attitude. everyone was so friendly and had a positive attitude. More

Eric was the man! Very good service !!!! He was more than helpful and very friendly. I will be coming back for any other service that I need. Very good service !!!! He was more than helpful and very friendly. I will be coming back for any other service that I need. More

Fantastic experience buying my dream car. Easy and convenient and very friendly staff. Highly recommended Easy and convenient and very friendly staff. Highly recommended More

Working with Jamie was great. She is very friendly and gave us a really good deal! She is very friendly and gave us a really good deal! More

I was approved for a vehicle. I was told the monthly payment and term and they asked for a parcial deposit on the car. Next I heard nothing. Emailed their customer service after n I was told the monthly payment and term and they asked for a parcial deposit on the car. Next I heard nothing. Emailed their customer service after numerous phone calls weren’t returned. In hopes of a follow up I decided to visit the store. Once there a new salesperson tells me that I needed an extra $1000 down. This is after I already purchased insurance for the car I was approved for. I declined paying the additional $1000 and asked for my $500 partial deposit back. That was 4 weeks ago. My phone calls are never answered or returned. I came back to the store today and waited almost 30 minutes before having to leave for work and still haven’t received a return on my deposit. I use to work for Suburban in garden city 3 years ago and would never thought that the staff would treat a customer and former employee this way. I know David Fischer Jr would not appreciate that from his staff, especially here at the Troy motor mall. Oh and they just recently lowered the price of the car $1000 The worst service I’ve ever received in my life More

We are from Germany and had no idea how the US car maket and dealerships work. Because of the professional and nice treatmeant from Chanel we did not only purchase one car. 1 Monath later we purchased a sec and dealerships work. Because of the professional and nice treatmeant from Chanel we did not only purchase one car. 1 Monath later we purchased a second one! More

Let me preface by saying I'm pretty hard on ratings, 4 is pretty good for me. 5 is perfect and beyond, can't say I ever had that treatment when buying a car... Pros: Jermaine made sure to follow up with m pretty good for me. 5 is perfect and beyond, can't say I ever had that treatment when buying a car... Pros: Jermaine made sure to follow up with me on all questions/issues. I requested not having to stay longer than hour to complete the deal since most everything was taken care of prior to me picking up the vehicle. (Love that most everything can be done digitally!) After I got home I discovered car manual was missing, Jermaine was able to get me one which I appreciate! Cons: They did try to low-ball me on my trade-in, but when I provided what another dealership was willing to give they did match it. I did feel they were too busy to really take the time to review the car features with me. But I was out abt 75 minutes over all which was my end goal! Overall a pleasant car buying experience which I haven't really had in the past. So I would recommend! More

Rob was absolutely amazing and will definitely make sure you leave with something you want ! The salesman are also super nice and friendly. I love the environment and will definitely recommend people to go you leave with something you want ! The salesman are also super nice and friendly. I love the environment and will definitely recommend people to go there ! More

Jamie is the best, most understanding salesperson I've ever worked with. She listened to every concern I had and I love my new car! 10 stars! ever worked with. She listened to every concern I had and I love my new car! 10 stars! More

Poor customer service. Difficult to get information. Unwilling to provide any concessions. Unlikely to go back. Difficult to get information. Unwilling to provide any concessions. Unlikely to go back. More