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Suburban Subaru
Troy, MI
187 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 187 reviews
October 22, 2018
Great Service Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!! Not only did we buy our Forester here, but we found the best mechanic in Michigan. Kirk Walsh if phenominal....knows his way around ANYTHING Subaru!!!! He deserves more money and more vacation time and maybe even his own assistant to do the scut work. More
by JB Clapsaddle
Employees Worked With
Don't remember
Helpful April 09, 2018
Bait and Switch Had me come out to test drive a car and when I arrived, I was informed that the car had just been sold, but they'd be happy to show me something else. Had me come out to test drive a car and when I arrived, I was informed that the car had just been sold, but they'd be happy to show me something else. This was after the sales rep confirmed that morning that I'd be coming out for an appointment at 2PM. What a joke. Find another dealership to buy your Subaru where they value your time as a customer. More
by Dominic L.
Employees Worked With
Robert Frank
February 26, 2018
Wonderful!! Two months ago I went into Suburban Subaru to trade in my Ford Focus and had the pleasure of working with Michael Avanzini. I have never experienced s Two months ago I went into Suburban Subaru to trade in my Ford Focus and had the pleasure of working with Michael Avanzini. I have never experienced such great customer service buying a car like I did with Michael. He helped me in every way he could in order to get me the best deal for my money and put me into a MUCH safer car. He was very professional, informative, quick and updated me through the whole process. He got me the exact color and model of car I wanted (went with a 2018 Impreza Sport!!!) Thank you so much Michael for helping me get into my FIRST brand new car! I absolutely love it and can't wait to work with you again in my future car buying needs!! More
by awurth01
September 26, 2017
Very pleasant sales experience! Traveled from Ohio to get a Subaru Outback from this dealer as recommended from friends in Michigan. This was my fifth Subaru purchase and Michal was Traveled from Ohio to get a Subaru Outback from this dealer as recommended from friends in Michigan. This was my fifth Subaru purchase and Michal was the most pleasant sales person I've ever bought a car from. If you're in the market for a Subaru don't hesitate to call Suburban. More
by sma99
August 10, 2017
Pre-judged on appearance and lied to me I went in to get some information on a WRX and spoke with Nuo. He looked at me and told me they had none in stock and had just sold the last one. I we I went in to get some information on a WRX and spoke with Nuo. He looked at me and told me they had none in stock and had just sold the last one. I went on the website to inquire about an in-stock model and got a call back within 15 minutes saying the vehicle was in stock and available to check out. I mentioned that I had been told all had been sold and was told that I had looked like a "benchmarker" and that was the reason they lied to me. After a half-hearted apology I came back in and was given a 5 cent tour of the car, with nothing more than answering a few questions. No literature, no offer to sit down to discuss, refused to take me on a test-drive because adding any miles to the car will lose a potential sale, and the general attitude that I was wasting their time. I'm not sure how they expect people to make a new car decision without checking out a car first, but they made no effort since I wasn't going to buy same-day. I've bought a Subaru from them before, as well as referred a friend who also purchased, but with their attitude they guaranteed themselves a lost sale. More
by James
July 20, 2017
Great first time dealership car buying experience with Oleg This was my first time buying a car at a dealership by myself, and a Subaru at that. I got greeted as I walked in, and Oleg the used car salesman help This was my first time buying a car at a dealership by myself, and a Subaru at that. I got greeted as I walked in, and Oleg the used car salesman helped me pick my Soobie. I would recommend him for anyone looking to purchase a used Subaru from Suburban Subaru of Troy. I was also treated very well by other staff members, especially the finance manager Amber. More
by 2015 Subaru Legacy 2.5i
April 03, 2017
For the 1st time, I'm back for the 2nd time! I tend to lease a new & different vehicle each time I renew. However, for the 1st time, I decided to lease the Subaru Forester again. The Subaru Fores I tend to lease a new & different vehicle each time I renew. However, for the 1st time, I decided to lease the Subaru Forester again. The Subaru Forester was an excellent vehicle, especially in the Winter months. I get great gas mileage on my commute to work too (unlike most SUV's). And for a small SUV, there is a lot of room inside (never have to slide up the front seats to make room for passengers in the back). I also can't say enough about working with my salesperson Brian Plauman. Honestly, best person I've worked with so far, and I've leased a lot of vehicles over the years. Friendly guy, knows his stuff, and wants to be sure you (as the customer) are happy with your vehicle. More
by pietsch69
Employees Worked With
Brian Plauman
March 18, 2017
Great Buying Experience, Great Car My car buying experience with Suburban Subaru was about as good as it gets. My salesman, Michal Zientara was knowledgeable and patient as I slowly wen My car buying experience with Suburban Subaru was about as good as it gets. My salesman, Michal Zientara was knowledgeable and patient as I slowly went through the decision making process. He went to great lengths to find the exact car I wanted, answered all of my questions, and was very friendly and professional throughout the transaction. I would recommend this dealership and Michal Zientara, in particular. But most importantly, I would recommend the purchase of a Subaru vehicle. I am very happy with my Legacy. More
by subaruconvert
Employees Worked With
March 14, 2017
Great customer service Suburban Subaru is a dealership that works totally as a team. Brian Plauman was friendly, knowledgeable and I would recommend him as a sales represen Suburban Subaru is a dealership that works totally as a team. Brian Plauman was friendly, knowledgeable and I would recommend him as a sales representative. More
by marie
Employees Worked With
Brian Plauman
March 05, 2017
Very happy with my Forester The sales rep who helped me, Briann Plaluman, was very knowledgeable and professional. Also, Melissa Tomassi was very friendly and helpful. After t The sales rep who helped me, Briann Plaluman, was very knowledgeable and professional. Also, Melissa Tomassi was very friendly and helpful. After the sale, both was available to answer questions and provide direction. I highly recommend Suburban Subaru to anyone who is looking to buy or lease a Subaru. More
by Kirbster1
Employees Worked With
Melissa Tomassi, Brian Plauman
