Suburban Toyota of Farmington Hills

I recently had a concerning experience at the service department of Suburban Toyota of Farmington Hills that I believe management should be aware of. When I arrived to pick up my vehicle, the final bi department of Suburban Toyota of Farmington Hills that I believe management should be aware of. When I arrived to pick up my vehicle, the final bill was higher than the amount previously communicated to me via message. Naturally, I asked the service desk representative for a breakdown and explanation of the charges before signing the paperwork. Instead of explaining the details, the representative responded in a rude and impatient tone and asked me to simply sign the papers first and get the explanation later. This is not an acceptable way to handle customer billing questions. Customers have every right to fully understand what services were performed and what they are paying for before signing any documents. I had to firmly push back and explain that I would not sign anything until the charges were properly explained. Only after this did the representative realize the tone was inappropriate and begin to correct the interaction. While the issue was eventually addressed, the initial approach lacked professionalism and transparency, which is disappointing from a dealership representing the Toyota brand. I hope dealership management reviews this feedback and reinforces the importance of clear communication, respectful interaction, and transparent billing practices at the service desk. Customers should never feel pressured to sign paperwork without understanding the charges. More

This was my second time at this dealership and working with Rob. It was as great of an experience as last time, and I got everything I was looking for in a car. with Rob. It was as great of an experience as last time, and I got everything I was looking for in a car. More

Great dealership. Roger was great, got me the truck I wanted at the price I wanted. Roger was great, got me the truck I wanted at the price I wanted. More

I love and respect the professional attention I received from Peter Solomon. I recommend Suburban from Peter Solomon. I recommend Suburban More

I had a great experience working with Pete and Kristian! I needed to switch my car lease to finance and since I bought my car from the east side of Michigan (now live on the West side), they made it easy to I needed to switch my car lease to finance and since I bought my car from the east side of Michigan (now live on the West side), they made it easy to do over the phone and email so I didn’t have to make the drive over. They were great! More

Robert was recommended to me by a very close friend that used to work at the dealership as well. He’s very personable, communicative, and truly wants to help you get the best outcome possible. I’ve alrea used to work at the dealership as well. He’s very personable, communicative, and truly wants to help you get the best outcome possible. I’ve already recommended him to a colleague and will continue to recommend him to anyone who’s looking to buy a Toyota! More

Honestly, I couldn’t be more happy with the service provided by Pete Solomon and Tanner at Suburban Toyota. They went above and beyond as far as I am concerned in regards to excellent customer service! provided by Pete Solomon and Tanner at Suburban Toyota. They went above and beyond as far as I am concerned in regards to excellent customer service! The day after I purchased my preowned vehicle, the auxiliary battery went out on my jeep Wrangler. They arranged for it to be serviced at the nearby Jeep dealership and this was all done seamlessly. Thank you fellas! More

Don Yu was helpful in getting our purchase completed in a rapid and stress free environment. Don was able to answer all of our questions and the ones he wasn't certain on he researched. He's an excellent r rapid and stress free environment. Don was able to answer all of our questions and the ones he wasn't certain on he researched. He's an excellent representative of the dealership. I wish I needed to buy more cars right now. Khristian in the business office was also a very good representative for the dealership. I wish I could say all of my car buying experiences were this positive. More

Had a great experience working with Pete. He was easy to talk to, super helpful, and made the whole process feel simple instead of overwhelming. No pressure — just straight answers and real g He was easy to talk to, super helpful, and made the whole process feel simple instead of overwhelming. No pressure — just straight answers and real guidance. Really appreciate how he handled everything. Would definitely work with him again. Khristian was awesome as well, thanks for everything More

Cody and his entire team are the best. I’ve purchased a number of vehicles from them and every time it’s a fantastic experience. I’ve purchased a number of vehicles from them and every time it’s a fantastic experience. More