Suburban Toyota of Farmington Hills

I had a good experience with Darko who helped me find the right vehicle. There was a small issue with floor liners being in the vehicle upon delivery but the Toyota Farmington Hills team quickly resolved thi right vehicle. There was a small issue with floor liners being in the vehicle upon delivery but the Toyota Farmington Hills team quickly resolved this matter. More

I worked with Suburban Toyota of Farmington Hills and salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agre salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agreement, and no paperwork tying the deposit to a specific VIN. When I decided not to move forward with the purchase, I made multiple attempts to obtain a refund directly from Donny. Despite several messages, I received no meaningful follow‑through and no progress toward resolving the issue. I was eventually forced to contact the General Manager directly, but my email received no acknowledgement or response. Instead of management addressing the situation, I received scattered texts and emails from other sales personnel who said they would “make sure my concerns got to the right people.” None of them followed through, and no one at the dealership took ownership of the issue. With no resolution after repeated attempts, I was ultimately forced to dispute the charge with my credit card company to get my own money back. The dispute was immediately credited in my favor, which speaks to the lack of documentation supporting the dealership’s refusal to refund a simple, refundable deposit. This experience showed a clear pattern of poor communication, misleading information, and a complete lack of accountability from both the salesperson and dealership leadership. I expected far better from a Toyota dealership. More

I had an excellent experience with Roger, Khristian and Tanner. Roger was helpful and upbeat and was able to answer questions that I had. Tanner handled some in depth explanations to back end of operations Tanner. Roger was helpful and upbeat and was able to answer questions that I had. Tanner handled some in depth explanations to back end of operations. And Khristian was very thorough with paperwork and helping me understand what happens after checkout. Thank you for your help during what could be a stressful decision for me as a customer. I appreciate you. More

Yousef and everyone at Suburban Toyota were kind, helpful and professional at all times during the buying experience. and professional at all times during the buying experience. More

Peter was great, very personable and easy to deal with. Made the buying process extremely smooth Made the buying process extremely smooth More

Peter Solomon is amazing, best experience I’ve had! He made the experience even better than just the dealership!! He made the experience even better than just the dealership!! More

The lease experience was very smooth. Peter and Kristian were very friendly and professional. I will definitely be back to suburban Toyota for my future auto needs. Peter and Kristian were very friendly and professional. I will definitely be back to suburban Toyota for my future auto needs. More

Roger was super kind and helpful! He went out of his way to make sure the entire sales process went smoothly. He went out of his way to make sure the entire sales process went smoothly. More

Ed Morcos was so personable and friendly to work with. He listened to my concerns and worked out a fair deal on a great car. The staff at Suburban Toyota were friendly and professional. I highly recommend He listened to my concerns and worked out a fair deal on a great car. The staff at Suburban Toyota were friendly and professional. I highly recommend this dealership. More

Very good experience at suburban Toyota dealership. My sales person was very personable and had a funny sense of humor 🤣 My sales person was very personable and had a funny sense of humor 🤣 More