Suburban Toyota of Farmington Hills

Aiyad was very professional! He made the buying experience wonderful and easy. He was thorough answering all questions and made sure I was 100% satisfied. He also helped me set u He made the buying experience wonderful and easy. He was thorough answering all questions and made sure I was 100% satisfied. He also helped me set up the new technology and took the time to explain and demonstrate. I highly recommend him and the wonderful experience at this award winning dealership Suburban Toyota of Farmington Hills! More

I recently leased my new vehicle from Suburban Toyota, and I couldn’t be happier with the entire experience. From the moment I walked in, Alex Lavrov went above and beyond to make sure I got the best poss and I couldn’t be happier with the entire experience. From the moment I walked in, Alex Lavrov went above and beyond to make sure I got the best possible deal. Alex is the kind of salesperson everyone hopes to work with — honest, patient, knowledgeable, and genuinely focused on helping you, not just making a sale. He listened carefully to what I needed, found the perfect vehicle, and worked hard to make everything fit within my budget. A huge thank you as well to Issa, the manager, whose professionalism and kindness really stood out. He made sure the numbers made sense and that I left feeling completely confident and satisfied with my lease. You can tell he truly cares about his customers and his team. Finally, Christian handled all the paperwork and lease contract with such efficiency and clarity. He explained every detail step-by-step, making the process smooth and stress-free — I was in and out faster than I expected! Overall, this was hands down the best car-leasing experience I’ve ever had. The entire team at Suburban Toyota made me feel valued and taken care of from start to finish. I’ll definitely be coming back here for my next vehicle — and recommending Alex, Issa, and Christian to everyone I know More

I really enjoyed my experience, everyone was very professional and helpful, I would send my friends and family there any time. Thank you so much Cheryl professional and helpful, I would send my friends and family there any time. Thank you so much Cheryl More

From start to finish my experience with sales representative Waqas Yousaf and the rest of the Toyota staff was exceptional. Was treated with respect and everyone went out of their way to help as representative Waqas Yousaf and the rest of the Toyota staff was exceptional. Was treated with respect and everyone went out of their way to help as much as possible. Will definitely be recommending anyone who asks to come here for buying/leasing cars. More

Great doing business with this dealership. Everything went really smoothly. Bought a really nice vehicle. Everything went really smoothly. Bought a really nice vehicle. More

Eddie and staff took care of me. Professional people glad I went to their store. Professional people glad I went to their store. More

The best salesman in town Get your new car with EDWARD MORCOS He really take care of customers MORCOS He really take care of customers More

The best salesman in town I recommend his business very honest gave me a great deal with less money down that what I was planning to put highly recommended Eddie MORCOS Great person EDWARD MORCOS honest gave me a great deal with less money down that what I was planning to put highly recommended Eddie MORCOS Great person EDWARD MORCOS More

He was very straight forward and didn’t want to hide anything. Answered all my questions and stayed late to help me go home with a new car. anything. Answered all my questions and stayed late to help me go home with a new car. More

This has been, by far, the worst dealership experience I’ve ever had — from start to finish. When I first purchased my vehicle, it took multiple visits over several days because the dealership couldn’t I’ve ever had — from start to finish. When I first purchased my vehicle, it took multiple visits over several days because the dealership couldn’t locate key items like my title and license plate. That should have been the first red flag. On the financial side, I was charged $4,700 for a warranty I was told was active. In reality, the warranty was never applied. For 23 months, I paid interest on that $4,700 at a 9.31% rate, totaling $5,149.96, for a warranty that didn’t even exist. To make matters worse, I went in for a small windshield chip repair that should have been covered under the warranty (coverage up to 6-inch cracks from my understanding). They turned me away, saying I didn’t have warranty coverage. That chip later turned into a full crack — costing me $1,200 out of pocket. After trading in my car, the dealership in Ann Arbor (who were excellent) advised me to check on any possible refunds. That’s when I discovered the warranty was never applied in the first place. When I went back to Suburban Toyota of Farmington Hills, I was told someone at the “other dealership” must have canceled it — which was factually impossible since it was never activated to begin with. Even after multiple in-person visits, phone calls, and emails, I received no help. Only after contacting Toyota Brand Engagement did I get a call from a manager within 15 minutes, promising I’d receive my refund within three days. It’s now been over three weeks, and I still haven’t received a refund or even an update. I’ve reached out to Don and several other employees multiple times with zero response. The lack of communication, transparency, and accountability here is absolutely unacceptable for a Toyota dealership. I am now filing a formal complaint with Toyota Corporate and the Better Business Bureau, and I will be sharing my documented experience to ensure others are aware of how this dealership operates. Suburban Toyota of Farmington Hills has shown zero integrity, zero professionalism, and zero regard for customer trust. Avoid this dealership at all costs — they’ll take your money, ignore you, and leave you fighting for what’s rightfully yours while gaslighting you to think its not them its someone else. More