Sullivan Cadillac

Jay Tracey is the best salesman in the world. However I bought A Cadillac and he is not allowed to sell them. I was sent over to the Cadillac division. I paid cash and the paperwork took 4 hour However I bought A Cadillac and he is not allowed to sell them. I was sent over to the Cadillac division. I paid cash and the paperwork took 4 hours. It wasn't the salesman's paperwork but the finance dept... Ridiculous. This is the 11th car we have bought from Sullivan. More

First off, Over 2. 5 hours to do a motor service, When I went to check my car in the service writer said I had no appointment. ( Said their system was not showing any ap 5 hours to do a motor service, When I went to check my car in the service writer said I had no appointment. ( Said their system was not showing any appointments that were made online) Car sat finished for almost an hour before service writer came to tell me my car was ready. When I got home I found one of the valve stem caps missing. My husband and I ran our own automotive repair shop for over 30 years and I know this would have never happened. I asked for a certain tech witch never happened This is what you get when these young kids are hired, They take no pride in what they are doing. More

I would think that buying a car this expensive the first service oil change service would be on Mr Gruber as it was on the last 3 cars I bought.. this was not offered it was a disappointment. Ronnie was service oil change service would be on Mr Gruber as it was on the last 3 cars I bought.. this was not offered it was a disappointment. Ronnie was great as always More

Best buying experience that I ever had. Friendly and efficient,clean, knowledgeable, appreciative of my business Friendly and efficient,clean, knowledgeable, appreciative of my business More

Joey is amazing and very helpful. I would recommend this place if you’re looking for a car. They listen and very professional. I would recommend this place if you’re looking for a car. They listen and very professional. More

Professional, patient and did not present themselves as typical "salespeople". We made a decision based on facts and requirements and there was no "have to speak with the manager" issues. All in all, it typical "salespeople". We made a decision based on facts and requirements and there was no "have to speak with the manager" issues. All in all, it was a pleasant experience. More

Called to make an appointment and was placed on hold for 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all o 15 minutes, went to the website to make the appointment, couldn’t or wouldn’t complete , finally made the appointment through “ ONSTAR “ took all of 2 minutes “ HOORAH “ Arrived at Sullivan ON TIME , attendant didn’t have me on her list when told that I made it through ONSTAR , and told her what I went through she said Oh ya were having issues with that , then my service took place “ OIL CHANGE AND ROTATE TIRES , YEP $163 ( with a $20 coupon) took 2 hrs .. and an attendant that didn’t want to be there, I wasn’t looking for a hug but a smile and good morning would of been nice , This my 4th CADILLAC and 11 yrs at Sullivan ,now on JIFFY LUBE Oh yea , while waiting with other “;Unhappy “ customers NO ONE had anything good to say NOTHING , the place is DEPRESSING, the only one pleasant is the “ older gentleman “ at receiving and my 80 yrs young so he and I have much in common, that’s it I’m done , PEACE 🙏🏻🙏🏻 More

Completly satisfied with work performed , but was surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty. surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty. More

Mike Dallett is awesome! He made the transaction very easy and I am satisfied with the vehicle he provided! He made the transaction very easy and I am satisfied with the vehicle he provided! More

Joey was very helpful and Chris who OJT was conducted while being helpful and very professional and courteous I really enjoyed my visit while being helpful and very professional and courteous I really enjoyed my visit More