Sullivan Cadillac - Service Center

John in service did an excellent job! He called timely and communicated the issues and resolution thereof very well! He called timely and communicated the issues and resolution thereof very well! More

So yesterday I went to dealership I had a tire sensor was bad took care of my windshield relay was bad took care. I was very satisfied at no charge to me so I wanna thank everybody for the service and especi bad took care of my windshield relay was bad took care. I was very satisfied at no charge to me so I wanna thank everybody for the service and especially Ed thanks man More

got me in right away to fix my problem, the guy working on my vehicle explained what he was doing to fix my problem on my vehicle explained what he was doing to fix my problem More

Sullivan service Dept. headed by Jeffery Mayorga has been a breath of fresh air. We were sold a 2024 XT6 in Dec. of 24 in Portland, Or. Ended up having problems with our headed by Jeffery Mayorga has been a breath of fresh air. We were sold a 2024 XT6 in Dec. of 24 in Portland, Or. Ended up having problems with our dashboard being damaged. We tried for months contacting to different dealerships and no results. We contacted corporate and it tooks months 6? And finally meet with Mr Mayarga at Sullivan dealership and he had the can do attitude. He went to bat for us and finally we got the results we were looking for. Thanks again Jeffery. We are more than greatful and look foreward to a long relationship. Sincerly B. Kellar More

Sullivan Cadillac's service department is top notch. John Sandiford took care of me & kept me updated well. Thanks John Sandiford took care of me & kept me updated well. Thanks More

Edwin did a great job - verified that the specific part was available before scheduling my appointment . Took the car back immediately upon arrival and had me back and ready to go earlier than was available before scheduling my appointment . Took the car back immediately upon arrival and had me back and ready to go earlier than expected. Edwin did a follow up call to make sure all was well following the appointment More

Edwin and the service team took very good care of me, got my car right in and did a great job with the service. Thank you Edwin 10 of 10 my car right in and did a great job with the service. Thank you Edwin 10 of 10 More

SERVICE WITH A SMILE. HAD TO WAIT A FEW MINUTES BUT WAS GREATED BY SEVERAL PEOPLE. THE CAR HAD Its REPAIR ALL WONDERFULL. MY CAR GOT ABATH AND THE WINDOWS WERE PERFECT. T HAD TO WAIT A FEW MINUTES BUT WAS GREATED BY SEVERAL PEOPLE. THE CAR HAD Its REPAIR ALL WONDERFULL. MY CAR GOT ABATH AND THE WINDOWS WERE PERFECT. THANK YOU, LARRY MALONE More

You charged me approx. $1400 for changing the plastic screen in the dash. $800 was for labor. That was not the problem. You then determined the problem was the radio and or $1400 for changing the plastic screen in the dash. $800 was for labor. That was not the problem. You then determined the problem was the radio and ordered a new one. The first one did not work and about two weeks later another arrived. That solved the radio problem. That cost another approx. $1500. It took me. 7 trips to Ocala to get this done. Needless to say, I am still very upset. The service person —- Edwin did his best but he was only the messenger. At the second visit , I asked them to call in Cadillac Engineering and they explained it was not their procedure. Long story short—-I feel I should not have been charged for the first fiasco.. I am very disappointed in Cadillac. More

I scheduled my electric car for recall service. While checking in I was asked if I wanted to get the oil changed. I thought that employees dealing with a Lyriq would know it was electric, no oil ch While checking in I was asked if I wanted to get the oil changed. I thought that employees dealing with a Lyriq would know it was electric, no oil changes. I was told this would take 90 minutes top so I opted to wait. 2 1/2 hours later I checked on the vehicle, I was again told this is a 90 minute process. I had to remind them I have already been there 2 1/2 hours. Then I was asked who checked me in, I replied you did. I think the service department needs a little more attention to detail and learn their vehicles. My Lyriq still has an issue with it's GPS freezing, which I was told would be looked at. This means another appointment which I am dreading to make. More