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Sullivan Cadillac - Service Center

Ocala, FL

4.5
530 Reviews
Call Service Center (352) 732-4700

530 Reviews of Sullivan Cadillac - Service Center

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September 13, 2025

Great service. John was extremely helpful and saw that the repairs were done right away. More

by RGROBSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 13, 2025

I recently brought my vehicle in for maintenance at Cadillac, the staff was professional, courteous, and clearly knowledgeable about every aspect of my car’s needs. They took the time to explain the se More

by SERGINHA74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 13, 2025

Excellent care and takes time to explain the service being done on your car. Thank you. More

by susanfl59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2025 -

Sullivan Cadillac responded

Thank you for your wonderful review, Susan! We're thrilled to hear that you received excellent care and appreciated the time we take to explain the services at Sullivan Cadillac. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

September 11, 2025

John was exceptional. He made sure everything I was taken care of quickly and promptly. Going above and beyond to get parts in a repairs done quickly. More

by AJGRIFF32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2025 -

Sullivan Cadillac responded

Thank you for your fantastic review, AJ! We’re thrilled to hear about your exceptional experience with us at Sullivan Cadillac. It's great to know that John was able to take care of everything promptly and get the repairs done quickly. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

September 11, 2025

It’s always nice to deal with Edwin. He is always so helpful and friendly ! More

by barbbobs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! It's fantastic to hear that you had a great experience with Edwin at Sullivan Cadillac. Our team takes pride in providing helpful and friendly service. We look forward to welcoming you back for your next visit! Sincerely, The Sullivan Cadillac Team

September 09, 2025

Service representative Edwin was extremely helpful as he was the first time I was there he helped me through a problem with GM care and we were able to iron out and complete the repair through his research. More

by bobashaw17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2025 -

Sullivan Cadillac responded

Thank you for your kind words, Bob! We're happy to hear that Edwin provided you with such helpful service during your visits to Sullivan Cadillac. His dedication to assisting our customers is truly appreciated. We look forward to welcoming you back and providing you with the same great experience next time! Sincerely, The Sullivan Cadillac Team

September 05, 2025

It was good to deal with sales people who were relaxed and not pushy and were allowing time for you to consider what you are about to do. More

by lkginocala
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fredericks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2025 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our relaxed and non-pushy sales team at Sullivan Cadillac. We believe in giving our customers the time they need to make the best decisions. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

September 04, 2025

Excellent customer service. After our great customer service experience at Sullivan, my husband tells me he wants us to always own a cadillac. More

by TGODDARD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Sullivan Cadillac responded

Thank you for the great feedback! We're happy to hear about your excellent experience at Sullivan Cadillac. It's always our goal to provide outstanding customer service, and we're glad to know it made such a positive impression on you and your husband. We look forward to assisting you both in the future. Sincerely, The Sullivan Cadillac Team

September 04, 2025

Everything was perfect with my appointment and service. The dealership is very hospitality and knowledgeable about their products. More

by twobytwo1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2025 -

Sullivan Cadillac responded

Thank you for your review! We’re pleased to hear that everything was perfect during your appointment and that you found our team at Sullivan Cadillac to be hospitable and knowledgeable. We appreciate your feedback and look forward to serving you again. Sincerely, The Sullivan Cadillac Team

August 31, 2025

They are very nice very easy to deal with. Attentive service and also very professional More

by ROBYNCHAMBERLAIN423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Estefania Adaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sandiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Mayorga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2025 -

Sullivan Cadillac responded

Thank you for your kind words, Robyn! We're thrilled to hear that you found the team at Sullivan Cadillac to be nice and attentive during your visit. Your satisfaction is our priority, and we appreciate your feedback. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

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