Summit Automotive Chrysler Dodge Jeep Ram

Horrible Found truck I wanted online. Drove from Madison on Thursday afternoon to take truck for test drive. Loved it! Sat down with salesman and said I want t Found truck I wanted online. Drove from Madison on Thursday afternoon to take truck for test drive. Loved it! Sat down with salesman and said I want to buy truck and I already have my own financing. He was not happy about the financing, said he could get a better interest rate. I knew he couldn’t and I didn’t want to get another ding on my credit report. Finance manager came over and I told him the same thing. I put 500 down payment on the truck and said I’ll be back Saturday to pick up truck. Both salesman and finance guy said they would be too busy Saturday! I changed my plans to make it Friday. I call salesman at 9am Friday morning and told him I will be there at 2pm with check in hand. He said that will work. I get there at 2 and we do all paperwork. Then salesman says truck won’t be ready for at least an hour Because it is getting detailed! I said I can’t wait, so I get in my new dirty truck. 40 miles up the road check engine light comes on and says I need to bring it back to dealership right away otherwise I will only be able to go 5mph. I call salesman and say I’m on my way back. He says all mechanics are leaving in 15 minutes and he can’t look at my truck until Monday. Gave me a loaner that our kids car seats wouldn’t fit in! Monday I came back and they say the DEF fluid was frozen!!!! This was common. I ask why they didn’t park inside on Thursday night knowing I was coming the next day? No comment. Nightmare!!! More

Very easy and laid back! My dealer was very understanding and let me test drive whatever vehicle how ever many times in order to make my decision. He was not pushy at all and My dealer was very understanding and let me test drive whatever vehicle how ever many times in order to make my decision. He was not pushy at all and very polite and helpful. More

Awesome buying experience Very straightforward and easy to deal with.Thus is the best car buying experience I have had EVER! I highly recommend them to anyone in the market for Very straightforward and easy to deal with.Thus is the best car buying experience I have had EVER! I highly recommend them to anyone in the market for a car. More

Fantastic service from fantastic people. These folks are by far the most customer focused dealership I have ever dealt with - my wants and needs were always their priority. A great experienc These folks are by far the most customer focused dealership I have ever dealt with - my wants and needs were always their priority. A great experience. More

Buying a new vehicle I previously bought my first Jeep with Chris Olig and had a very good experience. When it was time to buy another vehicle it was an easy choice to re I previously bought my first Jeep with Chris Olig and had a very good experience. When it was time to buy another vehicle it was an easy choice to return to Summit. Chris and everyone at Summit are very helpful, professional and knowledgeable. More

Honda Civic Sean and summit auto were great to work with. They did everything they could do to help me and help with me getting the car I wanted. I will further d Sean and summit auto were great to work with. They did everything they could do to help me and help with me getting the car I wanted. I will further do more business with them and my family will be doing further business with them. Great place More

Great I always wanted to go back when they had a new vehicle and work the the salesman about buying. They really helped me through buying my first truck. It I always wanted to go back when they had a new vehicle and work the the salesman about buying. They really helped me through buying my first truck. It was a great experience. More

Great experience Purchased used Audi. Awesome experience with no pressure sales. Had problems with the car after I purchased it and they fixed it with no hesitation. G Purchased used Audi. Awesome experience with no pressure sales. Had problems with the car after I purchased it and they fixed it with no hesitation. Great experience. More

Awesome place, great people Highly recommend these guys. The ONLY place I trust to buy a vehicle from. I passed two other RAM dealerships to buy my 2017 RAM here Highly recommend these guys. The ONLY place I trust to buy a vehicle from. I passed two other RAM dealerships to buy my 2017 RAM here More

Lost a sale...bad customer service Not a place I would recommend for anyone looking to get a car from. Worked with them for over a week on a car. Was all set to make the purchase when w Not a place I would recommend for anyone looking to get a car from. Worked with them for over a week on a car. Was all set to make the purchase when we were told that car is gone and sold the same day under us. Also was told since it was gone they wouldn’t run the credit check form we had just submitted only to get a letter in the mail letting us know they in fact did run it anyway. When we emailed letting them know that they lied about it and didn’t think it was right. What did they do? Call and ask if they could sell us a car!!!! We ended up going to a different dealership and it was night and day customer service between the two. We wasted so much time at this place. DO NOT go here if you want to get a good deal or customer service. More