Summit Automotive Chrysler Dodge Jeep RAM - Service Center

Customer service was helpful. The quality of work was good. Concerns were taken seriously and addressed. 3 stars are awarded due to the cost of labor. $140.00/hr is much too high. Unless the vehicle is good. Concerns were taken seriously and addressed. 3 stars are awarded due to the cost of labor. $140.00/hr is much too high. Unless the vehicle is under warranty, I will not return. More

Horrible customer service with manager and assistsnt!! My car died and I smelled burning wires. I was able to pull it into a jail trip. I called my husband and he thought it was the battery. We bought a n My car died and I smelled burning wires. I was able to pull it into a jail trip. I called my husband and he thought it was the battery. We bought a new one and he installed it and I instantly started to smell the burning smell. He unhooked it and we decided to call this dealership because it was close. Bad idea. Should have taken it to Sheboygan Chrysler where they treat people with respect. There were recalls on the Dodge Chargers and they were starting on fire. I had a bumper to bumper warranty and in hindsight should have taken it to Sheboygan & wouldn't have bought battery. The asst manager wanted to charge me to get the new battery out ad they couldn't in lack the trunk! Idiots. I was able to crawl into the trunk and pull a lever on the inside. Told him I wouldn't pay for it and asked to speak to the manager! She was worse then him! I will never go back. Awful people and worse customer service!!! More

Amazing Service I was offered a beverage more than once and Kraig came in on his day off within 30 mins. Kraig is always very pleasant and thorough and I always enjoy I was offered a beverage more than once and Kraig came in on his day off within 30 mins. Kraig is always very pleasant and thorough and I always enjoy visits. I was only stopping in for an oil change and ended up walking out with a new vehicle instead! More

There is no greater service! I always get the BEST service anyone can ever imagine at Summit Automotive! I’m so proud to have purchased my car here and maintain it, you guys are I always get the BEST service anyone can ever imagine at Summit Automotive! I’m so proud to have purchased my car here and maintain it, you guys are AWESOME!!! More

See below Not really happy with management! We had some work done under our warranty, we got the vehicle back and the seatbelt dinger goes off even though we us Not really happy with management! We had some work done under our warranty, we got the vehicle back and the seatbelt dinger goes off even though we use them. My husband called and they said “well we didn’t do anything with that” My husband then told him it wasn’t like that before we took it in for he repairs. He further said that to fix it it would be a cost to us. We have not been happy the service we have been getting. Thanks Mary Wagner More

Amazing!! I ordered new wheels for my jeep wrangler. First, lori assisted me with looking through the website I decided on. When the wrong wheels were del I ordered new wheels for my jeep wrangler. First, lori assisted me with looking through the website I decided on. When the wrong wheels were delivered, parts and service worked together to make sure the old were sent back. Service appointments had to be changed due to this. Everyone I encountered was very accommodating as to make sure this happened. Summit is top notch!!! More

Customer Service at its best My husband and I have bought numerous vehicles from Deans Dodge, aka Holiday Dodge, aka Summit Dodge. The service and salesmen are what keep us comin My husband and I have bought numerous vehicles from Deans Dodge, aka Holiday Dodge, aka Summit Dodge. The service and salesmen are what keep us coming back. Keep up the great work More