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Sutton Ford

Matteson, IL

4.4
4,501 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,501 reviews

October 06, 2021

Amazing experience with Ms. Anita Sutton at Sutton Ford. Excellent customer service as she navigated my virtual purchase of my new 2020 Edge ST. Would absolutely recommend and will return for service needs More

by Mrs. Alexander
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita Sutton
October 06, 2021

Nice people. Good customer service. Friendly Nice people. Good customer service. Friendly environment. Usually work with Jamie. Nothing else I can say More

by littlekevin78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2021

The Service Department not as friendly as I am use to from past Service Team, even from just trying to call in to schedule service. More

by edddieman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2021

The process was easy and fast. Ashley and Anita were easy to work with and very professional More

by RyanB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittani Ashley Culpepper, Anita Sutton
October 05, 2021

I did the entire deal over the phone came up from Indianapolis and the truck was ready for me. Was a quick and easy process. Everyone was friendly and helpful. More

by fastball220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chuck Yzaguirre
October 05, 2021

The Team at Sutton was very very polite and professional the I was in great job on the service More

by solomonstewart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons
October 05, 2021

Service department took care of the car needs. But I did not receive a reminder call or text regarding my appointment that I scheduled months ago. Very unusual. More

by sndyflowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No one communicated with me. Just got a call when it was finished.
October 05, 2021

East to work with and very nice. Good service. Approx. wait time was within reason More

by jpwittl21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
October 04, 2021

Worse experience I’ve ever had. Misleading information & poor vehicle service. I would not recommend. More

by HIGHLY UPSET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2021 -

Sutton Ford responded

Would you please provide your name so that we can look into this? We apologize for the inconvenience and would like to make it right.

Oct 23, 2021 -

HIGHLY UPSET responded

No thanks. I will never do business there nor would I recommend

October 04, 2021

Sutton Ford always does a great job with my vehicle! Great Customer Service by my Service person. Thank you More

by mpryor48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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