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Sutton Ford
Matteson, IL
4,501 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,501 reviews
April 21, 2021
The back of the inside of my car was not vacuumed. And some bug splatter on the front was not cleaned. Prompt service and customer drop off was good. some bug splatter on the front was not cleaned. Prompt service and customer drop off was good. More
by hdflournoy
Verified CustomerEmployees Worked With
April 21, 2021
Great staff. Tiffany was a great salesperson. Decent price. Many vehicles to choose from. All nice, clean vehicles. My only complaint is that the advertised price did not include $3,500 in Sutton added price. Many vehicles to choose from. All nice, clean vehicles. My only complaint is that the advertised price did not include $3,500 in Sutton added options that were already on the vehicle and I did not have the option to not choose them, therefore not really options. Should have been included in the advertised price. More
by LAT
Employees Worked With
LaToyta McDonald, Tiffany Walker
April 20, 2021
The service team is excellent. Check in was fast and easy. The technician took extra time to diagnose the problems and gave an honest estimate of the repair. Our car was repaired in a couple hors and al easy. The technician took extra time to diagnose the problems and gave an honest estimate of the repair. Our car was repaired in a couple hors and all of the work was top notch. More
by Scott Schulz
Employees Worked With
April 20, 2021
Not happy at all with Sutton Ford overall service, no loaner car, had to spend $50 for deposit on a Kia from Enterprise which my deposit still hasn’t been debited back. Just bad service all around... loaner car, had to spend $50 for deposit on a Kia from Enterprise which my deposit still hasn’t been debited back. Just bad service all around... More
by MR.FUNDERBERG
Employees Worked With
April 19, 2021
They always get me in and out ! They fix what needs to be fixed and update me on anything else wrong. Communication skills are always amazing fixed and update me on anything else wrong. Communication skills are always amazing More
by Jaz
Employees Worked With
April 19, 2021
I’m a man of few words, all I know is that Jillian Stanford of your service department, was right on. Great job Jillian, keep up the good work. Stanford of your service department, was right on. Great job Jillian, keep up the good work. More
by LARRYBILLUPSSR
Employees Worked With
April 19, 2021
Ok service except I've been complaining about loose parts underneath vehicle was told it was felt and they would cut it off but it wasn't now I see loose felt when I look at vehicle very unsightly to me. Onl underneath vehicle was told it was felt and they would cut it off but it wasn't now I see loose felt when I look at vehicle very unsightly to me. Only had vehicle since November 2020 More
by duray23
Employees Worked With
April 18, 2021
Knowledgeable staff. Had vehicle I was interested in. No upsale. Willing to work with us. Met our needs. Did a great job. Will recommend them to people I know that may be in the market. upsale. Willing to work with us. Met our needs. Did a great job. Will recommend them to people I know that may be in the market. More
by hermark62
Employees Worked With
Other Employees :
Brittani Ashley Culpepper, Michael Miller, matt monix, Marcus Anthony
April 18, 2021
Always a pleasure to have worked with Melissa, Jamie was awesome also. Made sure I was taken care of in the right way. Appreciate everything. awesome also. Made sure I was taken care of in the right way. Appreciate everything. More
by jtonya40
