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Sutton Ford
Matteson, IL
4,501 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,501 reviews
August 13, 2020
Eric has been the main person that we’ve dealt with whenever we had car issues. He’s always been very pleasant and extremely thorough with explaining the car’s’ issue/s. The few times that I’ve dea whenever we had car issues. He’s always been very pleasant and extremely thorough with explaining the car’s’ issue/s. The few times that I’ve dealt with Melissa whether in person or over the phone, I found her to have great customer service. She’s always very helpful as well as polite. Each time that I’ve been there and run across Jamie, he’s always eager to assist. I’ve watched him while waiting for our car and he’s like that with everyone. That’s definitely something I look for when doing business with a company. SUTTON FORD 🌟🌟🌟🌟🌟 More
by LaDawn
Verified Customer
August 11, 2020
Sutton Ford always provide timely, quality, courteous and professional service on each of my Lincoln vehicles for the 16 years. I Highly recommend them for service. professional service on each of my Lincoln vehicles for the 16 years. I Highly recommend them for service. More
by ttapley240
Employees Worked With
August 09, 2020
Friendly staff. Did take longer than expected but in the end walked out happy. My payment is a bit expensive but we worked hard to get it that way. end walked out happy. My payment is a bit expensive but we worked hard to get it that way. More
by Kaitlinhauser456
Employees Worked With
Wednesday
August 09, 2020
I was pleased with the service, friendly staff and thorough. Had a few calls about service on my car for additional service, which was nice. thorough. Had a few calls about service on my car for additional service, which was nice. More
by Smiles
Employees Worked With
August 07, 2020
The service was great. Everyone was polite and they were fast and efficient. Thanks goes out to all that played a part in the service. fast and efficient. Thanks goes out to all that played a part in the service. More
by milsapfamily
Employees Worked With
August 07, 2020
Very simplified and impressionable on both occasions of my purchasing a new car. A Ford Taurus in 2016 and traded in for a 2020 Ford Ecosort. my purchasing a new car. A Ford Taurus in 2016 and traded in for a 2020 Ford Ecosort. More
by Roxy620
Employees Worked With
Other Employees :
Emma Williams, LaToyta McDonald, Mike Semik
August 06, 2020
Very professional and efficient. Melissa was wonderful and kept me informed about the process. I would highly recommend Sutton Ford. The shuttle service was very convenient and quick and kept me informed about the process. I would highly recommend Sutton Ford. The shuttle service was very convenient and quick More
by GETAWAYVAC
August 06, 2020
They repaired my car, did a wonderful job and gave me excellent feedback. However, you have a sign on your door requiring a mask to enter. A staff working in your company was speaking to a 70 year o excellent feedback. However, you have a sign on your door requiring a mask to enter. A staff working in your company was speaking to a 70 year old customer about his bill. They were standing about 3 feet apart and your employee didn't have a mask and neither did the 70 year old. This is more inappropriate for the store to request this and don't do it. I don't recognize the faces below so I cannot review them. This would be a 5 star review but because of the serious lack of concern by this employee, I have to do 2 stars. I recommend visitors wear a mask to protect yourself, that staff member may do you serious harm. More
by JBskatin
Employees Worked With
service men who worked on my car did an excellent jon.
August 05, 2020
I was very satisfied with the service that I received from Sutton Ford. The service that I had was the auto Butler. My car look brand new from Sutton Ford. The service that I had was the auto Butler. My car look brand new More
by frankterry
Employees Worked With
