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Sutton Ford
Matteson, IL
4,494 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 4,494 reviews
May 27, 2019
Oil change Customer service was better today, I was there for about 20 minutes. They checked all fluids and let me know that everything was fine. Suggested tire Customer service was better today, I was there for about 20 minutes. They checked all fluids and let me know that everything was fine. Suggested tire rotation. More
by fredsculfield
Verified CustomerEmployees Worked With
LaToyta McDonald
May 27, 2019
Edge 22000 Mile Service Service writer was short handed on service technicians but was still able to service my car and get me back on the road in a reasonable amount of time Service writer was short handed on service technicians but was still able to service my car and get me back on the road in a reasonable amount of time. More
by Frankfort Customer
May 27, 2019
Disappointed with Ford after market part Part purchased falsely advertised on Ford website. I’ll have to buy an aftermarket version elsewhere and have it installed elsewhere. Very disappointe Part purchased falsely advertised on Ford website. I’ll have to buy an aftermarket version elsewhere and have it installed elsewhere. Very disappointed that I wasted my money. I could have bought a better part and gotten it installed for a few dollars more than I paid for the part from Ford elsewhere. More
by Showtime
May 27, 2019
Starter failed. ERIC TOOK CARE OF THE PROBLEM AND HAD THE CAR BACK TO ME THE NEXT DAY, HE ALWAYS TAKES CARE OF BUSINESS, GREAT SERVICE. Would return ERIC TOOK CARE OF THE PROBLEM AND HAD THE CAR BACK TO ME THE NEXT DAY, HE ALWAYS TAKES CARE OF BUSINESS, GREAT SERVICE. Would return More
by fish216600
Employees Worked With
Eric Eric
May 25, 2019
If all customer representatives were like Erik Buikema As a first time owner of one of Sutton Ford’s vehicles, I am still learning about your policies and procedures. However, Erik Buikema was extremely As a first time owner of one of Sutton Ford’s vehicles, I am still learning about your policies and procedures. However, Erik Buikema was extremely patient and helpful regarding all my inquiries. He is the primary reason I would recommend Sutton Ford’s service center. I have also had pleasant experiences with Melissa LeBran regarding my oil changes. More
by rcrens2
May 25, 2019
Great fun I really enjoyed the sales experience with George. He was helpful, informative, fun, entertaining. He explained everything in detail. Very knowledg I really enjoyed the sales experience with George. He was helpful, informative, fun, entertaining. He explained everything in detail. Very knowledgeable. Would buy a car from him again. Kelly was also very nice and helpful. she brought me in. More
by Dan Judge
Employees Worked With
George Forbes
May 24, 2019
Excellent The service coordinator and valet driver were very friendly and communicated every step of my pick up drop off and service. The reprogramming messed u The service coordinator and valet driver were very friendly and communicated every step of my pick up drop off and service. The reprogramming messed up my running boards but I was able to reset them. More
by scrap98
May 24, 2019
Awesome Sutton Ford has delivered good customer service since the day I first purchased my vehicle. They are very courteous and they will always keep you info Sutton Ford has delivered good customer service since the day I first purchased my vehicle. They are very courteous and they will always keep you informed about your vehicle needs. More
by jdobear
Employees Worked With
Eric Eric
May 23, 2019
Every thing was Excellent Keep doing what you are doing. Great!!!!! Every thing was done Professionally. Didn't have to wait to long She kept me informed Good job. Keep doing what you are doing. Great!!!!! Every thing was done Professionally. Didn't have to wait to long She kept me informed Good job. More
by mford60637
Employees Worked With
May 23, 2019
Nice writers good fast service I always have good service when I go to Sutton Ford Jamie and Julian always take care of you really well I'll explain everything to you what is happe I always have good service when I go to Sutton Ford Jamie and Julian always take care of you really well I'll explain everything to you what is happening to my car I live in Tinley Park near Riza and I always make a special trip to come to 7 because I love their service More
by jopyt
