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Sutton Ford

Matteson, IL

4.4
4,451 Reviews
Sutton Ford in Matteson, IL, also serving Chicago Heights, IL and Park Forest, IL is proud to be an automotive leader in our area. Since opening our doors, Sutton Ford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Sutton Ford will get you into the car or truck you choose with professionalism and attention to your needs.
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21315 Central Avenue

Matteson, IL

60443

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Showing 4,451 reviews

May 03, 2024

No dealer discounting on 80k purchase. Mfg suggested 18% discount on accessories, kept in house. More

by alcheeks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick
May 08, 2024 -

Sutton Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something Nick and our team can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 30, 2024

Ali and his manager were amazing to work with! I was a return customer and they made sure to take care of us on our truck trade in! More

by ashley.matthew.reif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali
May 01, 2024 -

Sutton Ford responded

Thank you so much for your kind words, Ashley, and for taking the time to leave us this wonderful feedback!

April 28, 2024

I recently had the pleasure of purchasing a vehicle from Sutton Ford, and I can't speak highly enough of my experience. From the moment I walked onto the lot, I was greeted with warmth and professionalism. More

by Omar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shaqra, Mike Semik
Apr 29, 2024 -

Sutton Ford responded

Thank you, Omar, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 26, 2024

Good sales people and nice to deal with. I still have some issues with the car I bought but they said they would fix them. I hope they do. More

by thomasschaul
Recommend Dealer
Yes
Employees Worked With
Tayia
Apr 29, 2024 -

Sutton Ford responded

We're sorry to hear about your experience, Thomas, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

April 19, 2024

Everyone was so friendly and helpful! My salesperson was so willing to answer any questions that I had. More

by jessibatterman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Logan, Nick Shaqra, Vino, Kevin
Apr 19, 2024 -

Sutton Ford responded

Thank you for sharing about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!

April 18, 2024

The salespeople and Eric are so nice! The dealership certified my used car although the rear shocks were leaking badly! More

by robin.brady
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Logan
Apr 25, 2024 -

Sutton Ford responded

We are delighted to hear about your experience with Eric and our team but are disappointed that your entire experience was unsatisfactory. We would love to get to the bottom of it with you and see if we can come up with something to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 14, 2024

This is what a buying experience should be! The people involved were awesome,went thru everything I should know about the truck and electronics. Yes, I would go back on my next auto. Mel Wilke More

by wilkens390
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregg
Apr 15, 2024 -

Sutton Ford responded

Thanks, Mel, for your feedback on your recent visit to Sutton Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

April 10, 2024

Very great place to buy a car great people good staff helped me out the whole time More

by henderson1028t
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sutton Ford responded

Here at Sutton Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

April 09, 2024

I enjoyed the experience of dealing with this dealer. The staff is great and very helpful, friendly while being professional. Everything has been explained to me bern clearly, thanks for the honesty and More

by mamadoudiakhate
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Logan and Mandy Renee
Apr 10, 2024 -

Sutton Ford responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Sutton Ford!

April 06, 2024

I have nothing but great things to say about my experience with Ford and this dealership. Customer service is excellent & they go above & beyond for their customers. More

by jjrnalls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elli Lane, Vino Smith, J.T.
Apr 07, 2024 -

Sutton Ford responded

It's great to hear that Eric was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Sutton Ford!

Apr 08, 2024 -

jjrnalls responded

Eric was not the person who assisted me, it was Elli Lane. I contacted Eric who was referred to me but he never responded.

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