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Sutton Ford - Service Center
Matteson, IL
3,260 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,260 Reviews of Sutton Ford - Service Center
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October 22, 2021
I have had 1 or 2 bad experiences in almost 4 years, and the problem is addressed and satisfied. the problem is addressed and satisfied. More
by nyjemom
Verified Customer
October 21, 2021
Great sevice provided for warranted work performed as promise bill was less than expected but appreciated promise bill was less than expected but appreciated More
by bettahavemymony
Employees Worked With
October 20, 2021
The service was very good the only problem my head as it took two weeks for it to be solved but it’s done and I’m all right with it took two weeks for it to be solved but it’s done and I’m all right with it More
by biglou2883
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
October 19, 2021
The ladies that work in the quick lane are ALWAYS awesome to work with. Thanks ladies! to work with. Thanks ladies! More
by l_samuels45
October 19, 2021
Top notch customer service. Excellent work and communication. Will recommend Sutton Ford to friends and family. communication. Will recommend Sutton Ford to friends and family. More
by shatanas
Employees Worked With
October 19, 2021
Contacted by Sutton Ford about the need to bring my vehicle in for a recall reinspection. Never heard of reinspecting recall work. Made an appointment for 8am so I could drop my kid off at school and vehicle in for a recall reinspection. Never heard of reinspecting recall work. Made an appointment for 8am so I could drop my kid off at school and get this done after working all night. I arrived early, went to the service counter and was shuffled off to the quick lube counter with "go down that hall to the 3 desks and ask for jessica". I went and checked in again. I explained I had a 8am appt. They took my key and 20 min later my car was parked outside. There it sat for the nextv2 hr and 45 min until I finally got fed up watching the staff upset everyone on wipers filters and the like. Practically everyone who arrived after me got full service and left. I asked when was I finally going to be taken care of from my 8am appt. I was told that they're ordering parts. I asked how can they order parts when the car is still in the parking lot where they parked it 2 hr 45 mins ago. She said it's not in the building. I pointed and said it's still right there outside. She went to check and after 3 hrs someone finally came out to get it. She apologized but 3 hrs of my time is valuable to me even if it isn't to Sutton Ford. I have bought here before and loyal to Ford as my Dad worked and retired from Ford. This experience left me feeling that if it's not work that the dealer is going to make something off of, you become a second class customer. I am in the market for a replacement vehicle, but this experience leaves me disappointed in Sutton Ford as a whole. The only bright spot was the technician who was friendly and worked to get the inspection finished in a timely manner. More
by Jimthomefan25
Employees Worked With
Jessica
October 19, 2021
Great service, easy scheduling, friendly people, even provides free local shuttle service to and from home. provides free local shuttle service to and from home. More
by pajenkins
October 18, 2021
The Best service experience from Sales to Service Team. Melissa can use a new name plate for all.her years of service. Each one in service department goes over and beyond for customers. Treat each cu Melissa can use a new name plate for all.her years of service. Each one in service department goes over and beyond for customers. Treat each customer as a Ford Sutton team member More
by Yohinesse
Employees Worked With
Other Employees :
LaToyta McDonald, Randy Mohrbach, Cree Lyons, Tiffany Walker, Eric Eric
