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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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March 26, 2021

The service department did a outstanding job servicing my 2017 mkz. The shuttle car that I drove in was clean going and to the service department and being pick up at my home thank you. More

by LNPITTS.1115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica harris
March 25, 2021

Always fast and very courteous when i come in for the oil change. Plus like getting my car wash before leaving. Jamie is the best. More

by jjrmartinez01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2021

Very nice staff, center was clean and sanitized. The service alerts kept me very well informed. Shuttle driver was prompt and polite. Love coming here More

by kristalreddick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emma Williams, LaToyta McDonald, Mike Semik, Randy Mohrbach, Cree Lyons, Eric Eric
Sep 19, 2022 -

kristalreddick responded

Great services with good communication updates. The shuttle service needs improvement in scheduling.

March 25, 2021

I’m not sure if you guys got a new staff but all around great customer service! We had a quick turn around with affordable service prices. Melissa was very helpful as well. More

by appleton.brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald
March 25, 2021

I got there at opening, which was on time, very prompt, friendly service and staff, the place was clean, people were very professional, my experience was very good!!! More

by bernicebarnes66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cree Lyons, Eric Eric
March 24, 2021

Erik in service was awesome! Very friendly, understanding & helpful! Definitely will come back for any service needs that my car winds up needing! Highly recommend More

by EMMAMARIE912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
March 24, 2021

Sutton is the only place I come to have my car serviced. The staff is excellent. On my recommendation my brother brings his cars to Sutton to be serviced even though there are dealerships closer to his home More

by RONHARVEY47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
March 24, 2021

I’ve been a customer of Sutton Ford for over twenty years and have always enjoyed their experience, professionalism and kindness they extend to everyone. It’s always a pleasure doing business with you. More

by jonlsam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
March 23, 2021

Sutton Ford is the best I will always deal with this dealership cause they can make anything happen for you and all employees have great customer service skills thanks for everything More

by FrancesR29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton
March 23, 2021

Kept me informed and let me know when my car was ready and best thing was no issues along with being treated great with friendly personnel More

by mgovert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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