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Sutton Ford - Service Center
Matteson, IL
3,259 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,259 Reviews of Sutton Ford - Service Center
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February 24, 2021
Every one was very friendly and nice and the timing was fantastic. Will recommend to anyone. Will be back on my next service date. And the reward points are fantastic fantastic. Will recommend to anyone. Will be back on my next service date. And the reward points are fantastic More
by marywilliams1541
Verified CustomerEmployees Worked With
February 24, 2021
Sutton Ford did a wonderful job with my vehicle. The service was very satisfying. My service advisor was Melissa and she was very thorough on letting me know the progress with my truck. I’m very satisfi service was very satisfying. My service advisor was Melissa and she was very thorough on letting me know the progress with my truck. I’m very satisfied with the advisor, the service,& the process. More
by lbj1967
Employees Worked With
February 23, 2021
Service was good but took 4 hours, far longer than normal. That's all I need to say. Making it a 25 word minimum makes it less likely you will get geedback normal. That's all I need to say. Making it a 25 word minimum makes it less likely you will get geedback More
by sutenhotep
Employees Worked With
Cree Lyons
February 23, 2021
It’s the worst.... every time I come, I am very disappointed. I wouldn’t recommend no one to purchase anything from them. The service SUCK. Sales is bad. Never can talk to anyone when I need help. disappointed. I wouldn’t recommend no one to purchase anything from them. The service SUCK. Sales is bad. Never can talk to anyone when I need help. Need to call a million times to get results and no one never calls back. I really hate I purchased my car there. No one never knows anything More
by Jagchick23
Employees Worked With
Other Employees :
Emma Williams, LaToyta McDonald, Randy Mohrbach, Tiffany Walker, Eric Eric
February 23, 2021
Like the service. Like the customer service and Lyft ride. Could have cleaned car inside a little better but an ok job. I’m S I ride. Could have cleaned car inside a little better but an ok job. I’m S I More
by telinanesbitt
Employees Worked With
February 23, 2021
Had my car from a insurance diagnostic test and change too many times of what was wrong with it it’s still not fixed for five weeks terrible too many times of what was wrong with it it’s still not fixed for five weeks terrible More
by Tata
Employees Worked With
Other Employees :
Randy Mohrbach, Cree Lyons, Eric Eric
February 23, 2021
Very satisfied with my experience. I only came in for an oil change so not much going on. I was greeted promptly. I left my vehicle there for service. Jamie called to notify me of any recommended services oil change so not much going on. I was greeted promptly. I left my vehicle there for service. Jamie called to notify me of any recommended services, to which I declined. He wasn't pushy, which I really appreciated. I was given notice when ready ( within 2 hours tops) and pickup was fast and easy. I will most definitely continue to take the longer drive to this dealership for service, rather than Bill Kay, which is significantly closer to me. Thank you Sutton. More
by SB3
Employees Worked With
February 22, 2021
Good & professional service department .Job was done in Good & professional service department . Job was done in timely manner jillian in service was great. Thanks for taking care of my wife car the way it Good & professional service department . Job was done in timely manner jillian in service was great. Thanks for taking care of my wife car the way it was promised no More
by dweller5719
Employees Worked With
February 22, 2021
Sutton Ford quick lane was a great experience for me. The service was quick and well done Jillian Stanford is simply the best with her attitude and service service was quick and well done Jillian Stanford is simply the best with her attitude and service More
by luster.stephen
Employees Worked With
February 20, 2021
Melissa LeBran and her team of service personnel are extremely service oriented and customer focused. After 20 years of association there hasn’t been any service related issues.This las visit was no exc extremely service oriented and customer focused. After 20 years of association there hasn’t been any service related issues.This las visit was no exception. More
by ttapley240
Employees Worked With
