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Sutton Ford - Service Center

Matteson, IL

4.4
3,260 Reviews

3,260 Reviews of Sutton Ford - Service Center

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July 21, 2023

They left my lights on after they serviced it and my car was dead when I picked it up. I also don't like that when I take my car there I have to spend almost 200bucks to get a diagnostic. More

by JOSHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Sutton Ford responded

We aim for a completely satisfied experience. Please give us a call so we can rectify this

July 20, 2023

Great service understand at all my needs great listeners they go above and beyond for great service More

by wroberts777
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 20, 2023

Excellent service, and the vehicle drop off service deserves rave reviews. Service exceeded my expectations. More

by ivorydreams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Margaret Goldrick
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July 20, 2023

The service at SUTTON FORD is outstanding good customer service good service well and good time on your vehicle being released I would recommend for SUTTON FORD to my friends and families More

by mabry1@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 20, 2023

Good service from Sutton Ford. Customer service personnel were very nice and polite and professional. More

by G_MONT345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Eric
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July 20, 2023

Good job. The only problem I have is on one occasion someone opened my sunroof. More

by viv0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names. Service has been good.
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July 19, 2023

Simply unsatisfied was sold stupid auto butler service program upwards of $1500 for the to wash you car every six months. Place is A strait up scam More

by travis6225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lester Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittani Ashley Culpepper, Anita Sutton, matt monix, Anthony Sporando, Abe Ascencio, Rashaad Rigsby, Lexie Hayes
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Oct 05, 2023 -

Sutton Ford responded

We are sorry that you don't see the benefits in the paint and interior protection. It is more than a wash. We wash your vehicle complimentary for the lifetime that you have it.

July 19, 2023

The staff is very friendly and helpful. Overall a great experience in the service department. More

by Libby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 18, 2023

Last few times I came in they left parts off my car currently missing a tire cab from a recall More

by dee.dt14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 17, 2023

Always friendly and reliable. From the point of entry to departure everyone is very professional More

by ILBIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cree Lyons
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