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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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February 05, 2021

Great service, knowledgeable, and professional. The Service dept was able to explain all areas needed very well. I would recommend service to family and friends. More

by rancec21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Harris
February 04, 2021

Sutton Ford has been absolutely wonderful to deal with! Anita in sales is very attentive and kind and Melissa in Service is amazing also! Everyone is prompt with their communication and a pleasure to dea More

by rlschmakel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Sutton
February 04, 2021

Wonderful, stupendous, outstanding. Wonderful, stupendous, outstanding. Wonderful, stupendous, outstanding. Wonderful, stupendous, outstanding. Wonderful, stupendous, outstanding. Wonderful, st More

by paul_lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2021

Sutton Ford is top notch! Purchased my vehicle from you and have had it serviced by you. I am a complete satisfied customer ever since! More

by mm38sad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2021

Please stop texting me this message I purchased a car from you guys January 16th a 2020 Ford Fusion and I haven't had my car since the 18th of January due to mechanical issues. So again please stop sendi More

by dionisio.solomon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Eric
Feb 10, 2021 -

Sutton Ford responded

We apologize and have removed your information from our database.

Feb 10, 2021 -

dionisio.solomon responded

I did not want you to remove my information but l still haven't received my car

February 04, 2021

Ford Sutton always provides great customer service. In and out with no hassle. The service prep team along with the customer service team really knows what they’re doing. More

by Beck1914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2021

Pretty darn awesome very professional and patient sent my daughter and everything went excellent total service was complete in approximately a hour or so thanks More

by Mzcaramel1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
February 03, 2021

Excellent service very pleased with the quality of service friendly staff was very comfortable while sitting in the waiting area till my ride home arrived More

by tebear52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2021

I wanted to give a little time after the service before I have a review. I do believe $3000 for a water pump is a bit excessive but of course, I was at your mercy on that. Although the details of the diagnos More

by jthompso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 02, 2021

Everything was good no problems at all . they always get the job done no matter what it is. I enjoy getting my car served here. More

by v.bedford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
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