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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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December 22, 2020

They did a great job And a great job that they did they were very nice everyone was masked up I had no problems with anything The fast complete everything looks great and I always bring my car to you guys More

by talktoaster1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jo, Cree Lyons
December 22, 2020

A I can say is Jaime is perfect knowledgeable courteous kind thoughtful efficient.. the dealership is clean and everyone is helpful happy and willing to go the extra mile!! More

by smorgan8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2020

I always enjoy quick service especially Jillian she has always be pleasant since I became a customer in 2009. My car is not always vacuum More

by mszcaston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2020

We have bought several autos at Sutton Ford. We have been very pleased with all of our purchases. The employees have always been very friendly and helpful. More

by rbarnas2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Eric
December 21, 2020

Took my Lincoln in for Auto Butler service. Staff is always very pleasant and car looks great. They kept me informed and it was ready sooner than I expected. More

by KDEVINE808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 20, 2020

The service was great, Melissa was very informative about what was happening with my vehicle. Was a refreshing experience. I would recommend Sutton Ford for all your vehicle repairs. More

by fcje4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2020

I received a ride from my home to the shop. It took over an hour. The first driver did not call or blow the horn when the arrived so I had to keep calling the shop. They didn’t know what happened to the dri More

by JOHNSONLAVONYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cree Lyons
Dec 29, 2020 -

Sutton Ford responded

We apologize for the inconvenience and thank you for letting us know so that we can ensure nothing like this happens again.

December 17, 2020

Did a nice job. Very efficient process for checking in and paying, but I would have liked to have talked to someone about some spots on my car and a question about the lights. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Parker
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

I was greeted very great by staff, the setting was very welcoming & comfortable the service was Hreat very helped by Tiffany the rates were awesome More

by dagleesta64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LaToyta McDonald, Mike Semik, Cree Lyons, Tiffany Walker
December 16, 2020

We have purchased four cars in the last ten years and have always had a great experience working with the staff at Sutton Ford! Great service! Great people! We plan to continue purchasing our vehicles at More

by art.tbustos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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