Sutton Ford - Service Center

My Experience It was great. I was informed about the wait time and everything was explained to me after my service was completed. Grateful for the touchdown space t It was great. I was informed about the wait time and everything was explained to me after my service was completed. Grateful for the touchdown space to get some work done. More

Your average is Excellent! These employees and their leader , Nate Suttton care and respect the Ford/Lincoln trade name . Ms Anita Suttton and Ms Stanford make customers feel l These employees and their leader , Nate Suttton care and respect the Ford/Lincoln trade name . Ms Anita Suttton and Ms Stanford make customers feel like they really count !!! More

Customer service at its best! I have been experiencing phantom problems with this car from the beginning that would not produce codes. Finally, it began sputtering and the engine/ I have been experiencing phantom problems with this car from the beginning that would not produce codes. Finally, it began sputtering and the engine/trans special kept troubleshooting until the problem was resolved. But, I would be remiss if i did not give Melissa her credit. She is awesome and worth her weight in gold. She is a customer service extraordinaire. She coordinates every aspect of the customer experience like a symphony from beginning to end. She even petitioned for me to get financial assistance through Lincoln in May when my break actuator went out. I asked her why would they do that? She said because my family had been loyal customers. Melissa is a strong reason why My family has continued with Sutton and the Lincoln brand! More

Great service Kind, good communication, quality service. What more can you ask for? Nothing. Pick up and delivery was on time, Melissa stayed in touch with me via t Kind, good communication, quality service. What more can you ask for? Nothing. Pick up and delivery was on time, Melissa stayed in touch with me via text, very pleased all around. More

None not happy I paid for bad service Not happy with the service provided I felt insulted and upset at the changes I went through but never again I paid for bad service Not happy with the service provided I felt insulted and upset at the changes I went through but never again More

Wait until u check I left the Quick lane without checking my car I come so far and want to get home ASAP my Auto Butler was ok inside great but outside car was dusty but I left the Quick lane without checking my car I come so far and want to get home ASAP my Auto Butler was ok inside great but outside car was dusty but shiny and the tires was shiny but the wheels was dirty/first time this happen/l am not worried I have to get a oil change next month and have them look at the electric system something is wrong. More

Oil change and tire rotation Fast friendly people on the service department to deal with. Always pleasant and helpful. Clean and orderly area to check in and out of. Always return Fast friendly people on the service department to deal with. Always pleasant and helpful. Clean and orderly area to check in and out of. Always returns a clean car. More

Sutton Ford Excellent Service Sutton provides great professional service, the staff is courteous and proactively keep you informed of your car’s status. The work is done right the Sutton provides great professional service, the staff is courteous and proactively keep you informed of your car’s status. The work is done right the first time. For me they have provided consistently excellent service over the many years they have serviced my cars. More

after the first complaint, it was redone good At first, the inside was not touched, which is the same thing that. happen 6 months ago., and was never corrected or redone,even then I did send an em At first, the inside was not touched, which is the same thing that. happen 6 months ago., and was never corrected or redone,even then I did send an email about the mess it was left in. I don't believe they even touched the out side of the car, I made the mistake of doing it on a rainy day. This time the inside was not touched until I complained. Sorry I got auto butler. This time I got a card saying I had to pay 14.95 for doing the inside. More

Very satisfied Very happy with the team that serviced me. The staff was very courteous and friendly. I had an appointment and I was seen on time I was given a cu Very happy with the team that serviced me. The staff was very courteous and friendly. I had an appointment and I was seen on time I was given a curtesy ride back to my home. More