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Sutton Ford - Service Center

Matteson, IL

4.4
3,259 Reviews

3,259 Reviews of Sutton Ford - Service Center

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September 05, 2022

Excellent service from the entire service team. My car was done on time and they fixed everything perfectly. More

by Dbajic29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2022

Excellent service. They are very thorough and try to make sure that they’re comsutomers are happy!!! More

by Dbrown4119
Recommend Dealer
Yes
Employees Worked With
Eric, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2022

I didn’t get the service I requested . I asked for a premium oil change for $255 . I got a $60 oil change with no car wash. More

by Rockey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lester Parker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Ford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittani Ashley Culpepper, Anita Sutton, matt monix, Anthony Sporando, Anthony Taylor, Abe Ascencio, Lexie Hayes
Sep 30, 2022 -

Sutton Ford responded

Hi Rockey, thank you for sharing this recent experience with us. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (708) 720-8125 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

September 04, 2022

Fantastic service. Eric was very helpful, with the purchase of our vehicle. He arranged for us to receive a brand new key. This was a fantastic opportunity to see Sutto More

by lovetocraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jillian Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Maymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Mohrbach, Cree Lyons, Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2022

Best dealer ship I ever dealer with. Not only sales, but service as well. There service after a purchase is very professional. I want to give a big thanks to Eric ( service advisor) th More

by M. Awwad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric, Abe Ascencio
Sep 30, 2022 -

Sutton Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

August 30, 2022

Simply the best that's all I have to say at this time, Thank you 😊 More

by ROBERSONLOUELLA33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 29, 2022

Jessica Harris was great. Julius the driver was great. The Auto Butler is having my vehicle looking brand new. The inspection determined I didn’t need the recall work. So I go More

by millionmiler33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Harris , chuck Yzaguirre
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Sep 30, 2022 -

millionmiler33 responded

Thank you for such great service.

August 29, 2022

So pleaseed with the repair service last week. Erik and Freddie were so great!! Very pleased customer again ! More

by kuwiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa LeBran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ERIK and Freddie
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sutton Ford Inc.! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 28, 2022

Was extremely professional, told me upfront what the problem was and scheduled the repair. Happy with the service More

by teresaciscato
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

August 26, 2022

Erik always takes care of me! As a college student, ya’ll pricey but I love the staff. More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Eric
Sep 30, 2022 -

Sutton Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

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