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Taylor Ford

Taylor, MI

4.7
1,983 Reviews
As Downriver's #1 Dealer, We Guarantee the Highest Trade in Value! With our Award Winning Staff and Ford Divisions Fastest Growing Dealer,let us prove our slogan “The Customer is Always First!" Taylor Ford has the largest selection of Ford vehicles in stock ready for fast delivery. We have over 125 Pre-Inspected cars, trucks, SUV'S, and crossovers in our inventory. We take pride in our customers. Are you looking to get your first loan or have you had several loans in the past? Let us take care of your finance needs. Have you had problems getting a vehicle due to past credit? Taylor Ford has a special department for that! Open Saturdays! Please stop in and see us.
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13500 Telegraph Road

Taylor, MI

48180

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Showing 1,983 reviews

January 07, 2022

We had a problem with the vehicle the first day. We had to fight to get it fixed. More

by MMCOLLINS728
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Chinavare
Jan 10, 2022 -

Taylor Ford responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At [Location Name], we take customer reviews very seriously. Please contact me, Jerry Arrowood at 313-216-1607. We look forward to working together with you to come up with a solution.

January 06, 2022

Very friendly people. Great customer service. Very efficient very kind. They care about you a lot they will do anything to help you More

by MARYANNF1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Pacheco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Taylor Ford responded

Thanks for your praise and kind comments about our team, Mary Ann. Take care and have a wonderful day!

January 06, 2022

Brand new truck in for service had it 5 days started having trouble with it had to wait a week for apt. Service dept has had my truck 3 days with no updates More

by TMTOMASIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lou Horger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Taylor Ford responded

We sincerely apologize for any frustration this process has caused you. We understand how strongly you must feel and would love the opportunity to make it right. If you're open to a discussion, please contact Mandy Friday at 313-216-1607. We look forward to hearing from you.

January 04, 2022

My salesman Don moon is very thorough when describing the bells and whistles on the two leases I have got from him. More

by RICHARD.WUERKER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Taylor Ford responded

Thanks, Richard, for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your sales & service needs in the future. We hope to see you again soon. Enjoy the ride!

January 03, 2022

Taylor Ford is a great Ford Dealership. Everyone is super friendly and easy to work with. Mike Hayes is the best salesperson. More

by DAVISE712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Taylor Ford responded

Hi there. Thank you for the kind words. We want all our clients to have a comfortable and stress-free experience with us! It's great to know that's what you received. We hope to see you again soon. Enjoy the ride!

December 30, 2021

Phil is always so helpful and when we ordered my explorer they thought it could take until Feb or March I got it already. Only down side is I couldn’t get all the options I wanted or it would have taken even More

by PBURNS815
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man who helped process my loan was very nice and pleasant to talk to
Jan 03, 2022 -

Taylor Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience. Please let us know what we can do for you in the future. Have a great day!

December 29, 2021

My salesman went above and beyond delivering my Bronco, but there was something that had been sprayed on the fender, grill, and bumper. It took my salesman cleaning it off 3 times to get it clean. It shoul More

by CDINGESS20
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Horger
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2021

Phil Maher was knowledgeable, and he worked to make the vehicle purchase effortlessly and a simple process. More

by CHARLE31024
Friendliness
Recommend Dealer
Yes
Employees Worked With
Phil Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Taylor Ford responded

Hello Charles, we're glad to hear you found Phil so knowledgeable and helpful! Thank you for choosing Taylor Ford and we hope to see you again.

December 27, 2021

Very friendly and knowledgeable about any ford product. Felt welcomed to shop at the dealership. I am really satisfied at purchasing my new ford explore. Will definitely tell my friends and family to shop More

by eloyvzqz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Taylor Ford responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Taylor Ford, enjoy that ride!

December 23, 2021

WOW, where do I start!, the guy who worked with me went above and beyond, told them what I wanted and BAM I got it thanks to all!! More

by RWZOTTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Patton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Taylor Ford responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you for choosing Taylor Ford and we hope to see you again.

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