Taylor Ford - Service Center

on 7/7/22 , my son took our Escape in to have it serviced. He waited 6 hours. The wait was not the problem. The car needed Brakes and rotors no one called me or told him. They allowed him to leave w serviced. He waited 6 hours. The wait was not the problem. The car needed Brakes and rotors no one called me or told him. They allowed him to leave without addressing the brakes HOW DANGEROUS !!! I bought the car back on 7/8/22 and it was excuse after excuse as to why we were not informed. It was said it is written on the report. Yes it was written on the report but what about asking , your brakes are bad do you want that fixed, for your safety ? Then I was told you must make an appointment to have brakes repaired. How was I to know this ? Very poor customer service, and no accountability. Yes we did receive a refund of 70.35 because he waited 6 hours, but I did not want anything for free, I wanted my brakes fixed, to ensure safety ! . More

Dean is great and took good care of me. Everything went as good as it could with my two week old truck having issues. Everything went as good as it could with my two week old truck having issues. More

Great service,especially the manager chris,he is the best one in communication,he desirves a lot of complemens coz he has excellent expeience. one in communication,he desirves a lot of complemens coz he has excellent expeience. More

Unfortunately Chris G. very amiable and knowledgeable service is not backed up with professionalism. My F250 was in 3/9th for routine maintenance and a recall to rep very amiable and knowledgeable service is not backed up with professionalism. My F250 was in 3/9th for routine maintenance and a recall to reprogram the Powertrain control module. Promised return 3/11 but Chris G took the day off so I was struck changing my plans. After several voice messages, Chris released the truck 3/15 with an open work order-the recall work not done and the NAV update not ordered. He promised a call to reschedule for completion. I gave him one full week ..but no call so I began attempting contact: voice message on direct line and a couple time left messages with Service desk. Today..4/4th, no return calls received, no explanation and work order remains incomplete. I will need find another dealership to honor my Service warranty and recall work. Very disappointed in Taylor Ford’s Service. More

The sales department treats their customers very well. Would never go back to the service department Would never go back to the service department More

Brand new truck in for service had it 5 days started having trouble with it had to wait a week for apt. Service dept has had my truck 3 days with no updates having trouble with it had to wait a week for apt. Service dept has had my truck 3 days with no updates More

As one would expect, the purchasing process for my vehicle was quite smooth. I have no complaints about Bryan, who was very helpful and even answered an after-hours text from me. Unfortunately, I star vehicle was quite smooth. I have no complaints about Bryan, who was very helpful and even answered an after-hours text from me. Unfortunately, I started having issues with the radio/speakers within TWO DAYS of my purchase, and within a week, the radio completely quite working. After waiting two weeks for my first appointment, then another week for the part to be ordered, then another two weeks to schedule a second appointment, the Taylor Ford dealership has had my car for FOUR full days, and my radio is STILL NOT FIXED! (And for the record...I can't use my phone hand's-free, since I can't hear anything...which is perhaps more slightly more important.) The service rep has been really bad about keeping me updated on the (lack of) progress. I've had my car for less than two months and feel it's safe to say that I will find another dealership to work with in the future. More

They are sure to keep you informed as well as making sure you understand all the information that is given to you. you understand all the information that is given to you. More

Taylor Ford is the best dealership! Love the staff and the atmosphere! Wouldn’t dare go anywhere else. the atmosphere! Wouldn’t dare go anywhere else. More