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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
1,796 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
Contact Dealership

185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 1,796 reviews

April 21, 2024

The people here always make me feel welcome & important! They have exceptional customer service! They always take care of my vehicle! More

by hibbisonm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Ladino
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Apr 22, 2024 -

Tenvoorde Ford responded

HI! We're thrilled to hear that you feel valued and well taken care of! Providing exceptional customer service is our priority, and we're here to ensure your vehicle needs are met. Let us know if there's anything else we can assist you with!

Helpful
April 20, 2024

As always my experience was awesome. They always treat me with respect and have quick service. More

by TONIASPANDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Aanenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Tenvoorde Ford responded

Hi! We're thrilled to hear that your experience at Tenvoorde Ford was awesome! Thank you for your kind words about our respectful treatment and quick service. We appreciate your continued support and look forward to serving you again in the future.

Helpful
April 18, 2024

I was not surprised but caught off guard on my trade in's value. your website vehicle trade in calculator is wrong and misleading. I was a bit taken aback when the other was $1500 lower than what your own si More

by MJLANGLIE1028
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Andreasen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Culhane
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Tenvoorde Ford responded

Michael, we are sorry you feel the trade in estimator is misleading. There are a lot of different trade estimator tools and they all have an opinion of value depending on many variables. We strive to use the most accurate tools on our website but have no control over third party website tools. We apologize for how the trade estimator made you feel. If you would like to discuss the matter further, please contact our general sales manager, Kris Culhane, via email kculhane@tenvoordeford.com

Helpful
April 17, 2024

Kevin was amazing to work with , easy to contact . Highly recommend Kevin and tenvoorde ford More

by Nikki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Apr 18, 2024 -

Tenvoorde Ford responded

Hi Nikki, Thank you for your kind words! We're thrilled to hear that Kevin provided you with an amazing experience. If you need anything else or have any questions, feel free to reach out.

Helpful
April 11, 2024

They do a great job every time. They can be a bit pricey and will sometimes tell you something needs fixing when it doesn't, but overall I am satisfied. More

by scje010012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Tenvoorde Ford responded

Hi! We appreciate your feedback and are pleased to hear that you've had great experiences with us overall. We strive to provide quality service every time. If you ever have any concerns, feel free to reach out. Thank you for choosing Tenvoorde Ford!

Helpful
April 11, 2024

Easy to work with. Chad found the vehicle I was looking for in a timely manner. More

by dawn.andren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Tenvoorde Ford responded

Hi Dawn! We're glad to hear you found our service easy and efficient. Thanks for choosing Tenvoorde Ford, and enjoy your new vehicle!

Helpful
April 11, 2024

Friendly,knowledgeable and customer oriented. The service writers were help full and kept me abreast of the repair process. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Gagnier
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Apr 12, 2024 -

Tenvoorde Ford responded

Hi Robert! We're delighted to hear about your positive experience with us. Our team is dedicated to providing friendly and knowledgeable service to all our customers. Thanks for choosing Tenvoorde Ford, and we look forward to assisting you again in the future!

Helpful
April 07, 2024

Probably some of the worst customer service I have received absolutely no communication with Mike no emails no texts no updates on vehicle More

by tixiermatthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asperheim
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Tenvoorde Ford responded

Hi Matthew, We're truly sorry to hear about your experience. Per our conversation, this doesn't align with our standards or service. We appreciate you taking the time to speak with our service manager, Craig Schaefer, about your experience. If you have any questions or concerns, please reach out to our service manager directly at cschaefer@tenvoordeford.com. Best regards Tenvoorde Ford Team

Helpful
April 05, 2024

Small issues with the truck. They have been outstanding to take care of any issue and deliver answers in a timely Fashion More

by Rich Erkens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Tenvoorde Ford responded

Hi Rich, Thank you for your feedback! We're glad to hear that despite the small issues with the truck, we've been able to address them promptly and provide timely answers. If you have any further concerns or need assistance, feel free to reach out. We appreciate your business at Tenvoorde Ford!

Helpful
April 05, 2024

Vehicle wash was not done after service work was completed after asking service personal if that could be done when finished, not a big issue with me just an FYI. More

by Mkrueger44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 05, 2024 -

Tenvoorde Ford responded

Thank you for bringing this to our attention. We apologize for the oversight regarding the vehicle wash after your service. Your feedback is valuable, and we'll ensure better communication and attention to detail in the future. We appreciate your understanding, and please don't hesitate to reach out if you have any further concerns or questions.

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