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Tenvoorde Ford

St. Cloud, MN

Overview
Employees
Reviews
Vehicles
4.4
2,053 Reviews
The oldest family-owned Ford dealership, has the makings for a classic American rags-to-riches tale: Pioneer goes west and settles a new town. His son, falls in love with the automobile and establishes the nation's second Ford dealership. Business flourishes against the worst odds but then nearly falls into the hands of strangers. Current generation of family members expands the business and looks forward to 21st century. Tenvoorde Ford has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedule. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Tenvoorde Ford since 1903.
Contact Dealership

185 Roosevelt Rd.

St. Cloud, MN

56301

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Showing 2,053 reviews

January 01, 2024

I was very happy with how Chase handled a situation that happened. He provided a solution within 24 hrs and I’m confident he put steps in place to avid this situation again. More

by Janet
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback, Janet! We're pleased to hear that Chase was able to handle the situation promptly and provide a satisfactory solution. Customer satisfaction is our priority, and we're glad you're confident in Chase's efforts to prevent similar situations in the future. If you have any further concerns or need assistance, please don't hesitate to reach out.

January 01, 2024

The service department helped me out with my Explorer. A decision is made to replace the lug nuts. The tire rotation fluids topped off in a timely manner. More

by curtisgapinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that our service department was able to assist you with your Explorer. Replacing the lug nuts and topping off fluids are essential maintenance tasks, and we're pleased we could take care of them for you in a timely manner. If you have any further questions or need assistance, feel free to reach out.

January 01, 2024

Our service advisor Justin Was very helpful and understanding. He went above and beyond for us to ensure that our vehicle was taken care of. More

by SuzyQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Suzy! We're delighted to hear that Justin provided you with helpful and understanding service. Going above and beyond for our customers is what we strive for, and we're glad Justin could ensure your vehicle was taken care of. If you need anything else in the future, don't hesitate to reach out.

December 29, 2023

Great people to work with! Scott was very good at explaining everything and helped us get the perfect vehicle we were looking for! More

by khinkemeyer7
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Harris
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're delighted to hear that you had a great experience working with us. Scott is indeed a valuable member of our team, and we're glad he could assist you in finding the perfect vehicle. If you need anything else in the future, don't hesitate to reach out. We appreciate your business!

December 29, 2023

They were very professional and knowledgeable. I purchased 5 new cars with Tenvoorde. Thank you. More

by Tim Lentner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Stueve
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you, Tim! We're honored to have earned your loyalty and trust over the purchase of five new cars with us. We're pleased to hear that you found our team professional and knowledgeable. Your satisfaction is important to us, and we appreciate your continued support. If you need anything else in the future, don't hesitate to reach out.

December 29, 2023

Efficient, very customer servivce oriented Fair pricing Liked my service representative Nice waiting area Love the text and video of the work done More

by YELOBUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that you found our service efficient and customer service-oriented, and that you appreciated our fair pricing. Providing transparency through text and video updates on the work done is important to us, and we're glad you found value in that. If you need anything else in the future, don't hesitate to reach out.

December 28, 2023

It's next to impossible to get you to email an invoice. That is not good business if you want to get paid. More

by susan.victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Erwin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon

December 27, 2023

Wantthem to look at transmission keep putting me off for weeks going elsewhere for help More

by rschramel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ Hoeschen
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December 26, 2023

The service department helped me out with my Explorer. I'm comfortable with how the repair is finished in a timely manner. More

by curtisgapinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asperheim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddi Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for your feedback! We're glad to hear that our service department was able to assist you with your Explorer and that the repair was completed to your satisfaction in a timely manner. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your business!

December 26, 2023

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by zierden4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2024 -

Tenvoorde Ford responded

Thank you for the 5-star rating! We're thrilled to hear that you had a positive experience with us. If you need anything else or have any further feedback, don't hesitate to let us know. We appreciate your support!

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