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Tim Lally Chevrolet

Warrensville Hts, OH

4.6
992 Reviews
Family owned and operated, Tim Lally Chevrolet stands out as your best choice for a customer focused and customer led vehicle shopping, buying, and service experience. Unique among the big, impersonal big box dealer stores in the area, Tim Lally is family owned and operated. What does that mean? It means that a member of the Lally family is almost always on site and focused on continuing their four generation legacy of delivering an ethical, enjoyable, and outstanding customer experience. And when it comes to Tim Lally Chevrolet, everyone is "Tim". Everyone from the person making sure the facility is clean, safe, and comfortable to owner Mike Lally himself is empowered to make things right for you.
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24999 Miles Rd

Warrensville Hts, OH

44128

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Showing 992 reviews

September 26, 2015

Warranty Work The work and service was excellent. I have had bad experiences at Tim Lally, however, the environment looks to be changed. This was a good experience. More

by DG4344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't see the employees name.
Oct 01, 2015 -

Tim Lally Chevrolet responded

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Kind regards, Camille Parr cparr@timlally.com

September 26, 2015

Best car-buying experience EVER!! I've bought vehicles from Holly twice now in the past 8 or so years. Both times have been relaxed and pleasant experiences. At Tim Lally Chevy, both More

by ChuckM64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Creager, Brenda Milliner, Holly Vansil
Oct 01, 2015 -

Tim Lally Chevrolet responded

Thank you for providing us with feedback regarding your recent visit, Chuck! Our team works hard to keep our customers coming back to Tim Lally Chevrolet and it’s great to hear of your continued business. Holly and Brenda are wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon! Best regards, Camille Parr cparr@timlally.com

September 25, 2015

Eric The Car Guy I have never been treated the way I was treated in my whole life. Not even by my husband. Eric went above and beyond during my car buying experience. More

by Keisha Barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike kendren
Oct 01, 2015 -

Tim Lally Chevrolet responded

Keisha, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Eric and Mike are great people person and they strive to create a positive buying experience for every customer. They will be very happy to hear that they were successful in that endeavor. Congratulations on your brand new Cruze! If you have any questions or concerns, please do not hesitate to come see us. Warm regards, Camille Parr cparr@timlally.com

September 24, 2015

Professional yet personable! All the employees at Tim Lally are awesome! Know their stuff but are equally laid back and extremely helpful! I love my car, thank you so much! More

by GabrielaP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 01, 2015 -

Tim Lally Chevrolet responded

Gabriela, we love hearing about customers that have a terrific experience at Tim Lally Chevrolet and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Kind regards, Camille Parr cparr@timlally.com

September 22, 2015

Service They were prompt ,willing to help,friendly service and kind eager to answer questions, We got there to get a car wash and was going to make an appoint More

by carmichaelj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Tate
Dec 04, 2015 -

Tim Lally Chevrolet responded

Thanks for this great review! We can't tell you enough how much we appreciate Curtis. He does a fantastic job and we are very happy that he was there to take care of you! Thank you again and we always look forward to working with you again in the future! Kind regards, Camille Parr cparr@timlally.com

September 21, 2015

great prompt service Politeness Walking customers through services new car can perform Explaining all details of contract completely Offering special services while w More

by linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Lindsey
Dec 04, 2015 -

Tim Lally Chevrolet responded

Linda, thank you so much for your review and 5-star rating! World class customer service is what we want to provide to all of our customers and it is great to know you were taken care of. We appreciate your business and hope to see you back here again for your next visit! Best regards, Camille Parr cparr@timlally.com

September 21, 2015

Great company service. Thanks to Joe H, Joe C, and Melanie (service). Great company to deal with. I would buy from them without a worry. Thank you again. More

by buckdude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 28, 2015 -

Tim Lally Chevrolet responded

We would like to thank you for taking the time to write about your experience at our dealership. Joe H, Joe C and Melanie are valued member of the Tim Lally Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best regards, Camille Parr cparr@timlally.com

Sep 28, 2015 -

Tim Lally Chevrolet responded

Thanks for this great review! We can't tell you enough how much we appreciate Curtis. He does a fantastic job and we are very happy that he was there to take care of you! Thank you again and we always look forward to working with you again in the future! Kind regards, Camille Parr cparr@timlally.com

September 20, 2015

excellent experience I have never been to Tim Lally but I will certainly be back. I had one of the best experiences buying a car. Joe was a great sales person with no pr More

by peckg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2015 -

Tim Lally Chevrolet responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Its quite an accomplishment to hear that Joe and the team could provide you with the best buying experience youve ever had! If you have any further needs, do not hesitate to come back to see us. Best regards, Camille Parr cparr@timlally.com

September 19, 2015

Excellent The service was excellent! Everyone was very friendly and my car was done quickly. I am always pleased with my experience with the service team and More

by bhoogenboom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 04, 2015 -

Tim Lally Chevrolet responded

Please see your Dealer Advocate for details] Thank you for leaving us your review! We are happy to hear that you were pleased with the service you received from Tim Lally Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Best regards, Camille Parr cparr@timlally.com

September 18, 2015

Great Service!!!! My service adviser, 997107 Curtis Tate, has always taken care of my vehicle. He always takes care of business, which is why I have been going to him More

by RobertCrook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Tate
Dec 04, 2015 -

Tim Lally Chevrolet responded

Robert, thank you for the awesome feedback! You're right, Curtis is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service and earn your trust. We thank you again and we look forward to service you again in the future. Kind regards, Camille Parr cparr@timlally.com

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