Tom Pappas Toyota

Shay, a cool young agent in a car dealer, he has a good future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and whi future, if a smart senior manager or smart management understands this, in the summer of 2021 I bought a 2016 Dodge Grand Caravan through him and while I'm happy with him, the only thing is that during the first month I had a problem with the battery, it turned out to be many years older than my car, this is the fault of the car dealer's management that slipped me an old battery, I wrote to your management a letter about replacing the battery, but the main boss of the car dealer Tom Pappas Toyota unreasonably refused me and I was forced to buy its for 180 dollars, this is not very good for such a respectable and large company, which exchanges for such little things in the amount of 180 dollars, it is ridiculous and sorry for the main boss of the auto dealer Tom Pappas Toyota in St Peters, who does not meet his customers halfway !!! And on the basis of this, in the future I do not want to buy anything from this company precisely because of this annoying little thing, and I warn other potential buyers about such pettiness and injustice of the main boss! And Shay is great, he tried to do everything right, but he is not the boss yet and he is the boss, I am sure that he will not allow such mistakes in his work !!! More

Shay sold us our 1st car from Pappas in April 2021 which was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappa was a great experience. So in November, when we needed to get a 2nd car, Shay was the first person we called. We decided on a 2022 RAV4 which Pappas was able to get in 3 weeks. Shay was very helpful and knowledgeable. We appreciated everything he did. More

Pappas Toyota is a first class dealership with first class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Cor class professionals in every department. I have purchased 5 new Toyotas from Pappas over the past 35 years and have loved everyone of my Toyotas (Corolla, 4 Runner, Sequoia). Excited to have a new Sequoia after hitting 222K on my 2012 thanks to the great care from the service department. Thanks to Paul Nettler (Service Advisor for 35 years) and Tony Overkamp (sales) finding me my new Sequoia and all the Pappas staff are top rate in my book. Five Stars! More

So my car was having trouble holding antifreeze and Chris Bank went up and beyond and help me figure it out even though I needed a new engine he was their helping me find the best one gave me great service w Bank went up and beyond and help me figure it out even though I needed a new engine he was their helping me find the best one gave me great service with a smile thank you Chris and the mechanic that came in on his day off to put the engine in to get me back on the road as quick as possible thank you toyota. More

I will never be back. Went to Lou fusz got $9800 more on my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refu my trade. Also I work for Toyota. I get a nice discount. I ordered the car in July its now end of November before the car even came in. They now refused to give me my Toyota employee discount. After I already put money down. Months ago. I had sold my current car an hour before, without knowing this bc they did not inform me. Now I'm without a car for a few days until our new one comes in, from Lou Fusz. I will inform all my coworkers at TMMM about this as well. Go to Lou fusz toyota. Give them their deserved 5 star review. My sales woman did her job alright. She was stuck as the middle man. More

Isabel was absolutely fabulous to work with! We made the entire process not only quick and efficient but the most enjoyable car buying experience I’ve ever had. entire process not only quick and efficient but the most enjoyable car buying experience I’ve ever had. More

We initially reached out to Isabel at Pappas Toyota about a car for my teen in August 2021, and Isabel was the one to help me since we had previously purchased my Sienna XLE from her mom. Although we didn’t a car for my teen in August 2021, and Isabel was the one to help me since we had previously purchased my Sienna XLE from her mom. Although we didn’t buy my son car from her or Pappas; we were so impressed with her honesty and patience; that we decided to only deal with her and Pappas for our next new vehicle purchase. So, I contacted Isabel on Thursday, September 16th about purchasing a new 21 Toyota Highlander. She texted me all the available vehicles, their prices, trade allowance and rebates. On Friday, I arrived at the dealership to test drive and was greeted with a smile and hello. Also, kudos for the great patience shown; even with her not feeling well at the time. While at the dealership, she introduced me to Brett Bales from Finance to have a few questions answered that I had about finance and warranties. On Saturday, when my wife and I arrived at the dealership Isabel had two different Highlander’s parked side by side for my wife and I to look and she showed great knowledge of Toyota brand. We finally decide to make a purchase on Saturday, September 20th and Isabel had played a major role in our decision, by the way she kept us informed every step of the way. She even put up with my impatience when I would reach out for updates on various issues. I highly recommend buying from Pappas - and would consider buying from them again in the future. Thank you!!! More