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Tom Pappas Toyota
St. Peters, MO
862 Reviews
Tom Pappas Toyota has been servicing St. Louis and St. Charles for over 30 years! As one of the leading Toyota dealers for MO, we pride ourselves on having friendly employees focused on our customer's needs. Whether you are from O'fallon, St. Peters, Wentzville or Warrenton, or St. Louis you will enjoy the Pappas experience! Customers who come across the river from St. Louis know they will receive great pricing and excellent service!
Come and meet our service manager Kyle Albrecht, he has over 30 years in the Toyota parts and service industry. His knowledge and expertise allow us to take on the toughest repair jobs with confidence. Our pre-owned sales manger Alex Wallut, always has a keen eye out for excellent pre-owned vehicles in the St. Peters, O'fallon area. This keeps our gently pre-owned vehicle stock full of the best cars in St. Charles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 862 reviews
April 14, 2015
Nice facility. Poor product knowledge. Rude Sales managers I recently went to Pappas Toyota to test drive a used truck. The saleswoman I worked with (name escapes me) was very nice and had good customer servic I recently went to Pappas Toyota to test drive a used truck. The saleswoman I worked with (name escapes me) was very nice and had good customer service skills. She did not have any knowledge of the vehicles that she was trying to sell. I asked several questions about the history of the vehicle and asked if the timing belt was changed. The reply I received was, "well, they should have checked that when the truck was brought in". That was a poor attempt at putting someone at ease with no knowledge of the significance and importance of the maintenance of this belt. I was asked if I wanted my vehicle appraised for trade-in. Sure, why not? What can it hurt? She took my keys, gave them to another guy (sales manager?) and he walked right out and got into my car and drove away. He did not come up and introduce himself, he did not say a word. I think it would be common courtesy to introduce yourself to someone before you drive their car. I would sure like to meet a person before they drive mine. The pricing was high, but that was not a huge problem to me because customers cannot always gauge demand of a vehicle. It was about $3500 over blue book and I was told the internet and phone traffic of this vehicle was so high that they were raising the price $1000 that evening. I also looked at a 4runner for a potential 3rd vehicle. The internet add showed 196,000 miles and the price was 7500, (a little high, no big deal). I found out when I arrived that the vehicle actually had 262,000 miles for 7500. The used vehicles are overpriced, I honestly cannot comment on the new vehicles. I apologize for not having names, but I also didn't plan on having a bad experience. I will not do business with them in the future, nor will I recommend anyone to them. More
by Lukas I
Employees Worked With
appraiser
Helpful April 08, 2015
Awesome Experience You won't regret working with the Pappas team. My wife and I went looking for a Toyota Highlander and from the moment we met Mark Weyers, we didn't w You won't regret working with the Pappas team. My wife and I went looking for a Toyota Highlander and from the moment we met Mark Weyers, we didn't want to go anywhere else. He made the buying process easy and is a great asset to Pappas. He knows the "ins and outs" of Toyotas and answered all of our questions as well as the one's we didn't know to ask! It's a hour drive to Pappas but we will continue to use Pappas for all of our car buying needs. Compared to other dealerships we went to, Pappas stands above them. It was a pleasure working with Mark. More
by ILCouple97
Employees Worked With
Mark Weyers, Mike Weaver
March 29, 2015
Wonderful sales experience! Very friendly helpful salesperson! Jessica Duran went way past what I expected in the car shopping/ buying experience. She actually made the process f Very friendly helpful salesperson! Jessica Duran went way past what I expected in the car shopping/ buying experience. She actually made the process fun! I would definitely recommend her to anyone interested in a new car! More
by Mary962
Employees Worked With
Jessica Duran
March 16, 2015
Great Job We had bought a car from Mark Garner 7 years ago and after talking to Mark for a few minutes he asked us how our corolla was doing. We didn't mention We had bought a car from Mark Garner 7 years ago and after talking to Mark for a few minutes he asked us how our corolla was doing. We didn't mention the model that we had bought previously. This made my wife and I feel that we could trust Mark. Mark took the information on the Tundra that we wanted and didn't try to up sale us into buying a more expensive model. We would buy from Pappas again and Mark again. More
by matt791
Employees Worked With
Mark Garner
March 04, 2015
Exceptionl Service - Always! There has never been a time when we've shopped at Pappas Toyota and service wasn't exceptional. Mark Garner truly goes above and beyond to make our e There has never been a time when we've shopped at Pappas Toyota and service wasn't exceptional. Mark Garner truly goes above and beyond to make our experience a true pleasure. He truly knows what customer service is. He does what he says he's going to do, when he says he's going to do it, and exactly how he says it's going to be done. It's the service that Mark provides that will always keep us shopping at Pappas Toyota! More
by RJ
Employees Worked With
Mark Garner
February 28, 2015
Thank you for a great deal on a beautiful Camry. You all went above and beyond my expectations. The price was great and the quality of the car is fabulous !!! for a great deal on a beautiful Camry. You all went above and beyond my expectations. The price was great and the quality of the car is fabulous !!! More
by Autumn
Employees Worked With
Tom Gray , Mark Garner
February 26, 2015
Excellent because they help me a lot Mark Garner nice person and he help me a lot. He took me to the bank and to the grocery store and to the hotel. He is honest and he convinced me to bu Mark Garner nice person and he help me a lot. He took me to the bank and to the grocery store and to the hotel. He is honest and he convinced me to buy the car. Over All experience five stars. More
by Hussain
Employees Worked With
Mark Garner
February 19, 2015
Great Job I went to Pappas Toyota looking for a mid-size SUV after my current car was totaled in a bad accident. Before I went to Pappas I went to 3 other deale I went to Pappas Toyota looking for a mid-size SUV after my current car was totaled in a bad accident. Before I went to Pappas I went to 3 other dealerships and not one was willing to put the time in to help me look for a car. I had a couple requirements I wanted in a car after getting in an accident. When I arrived at Pappas Mark Weyers helped us right away. He listened to what I wanted in a car then came back with 7 different keys. He was so helpful and honest. He was never pushy and made sure I got exactly what I wanted. Mark was one of the best car salesmen I came across, I would highly recommend him. More
by halli
Employees Worked With
Mark Weyers
February 17, 2015
Mark was a big help! My first car blew a head gasket, so I was in need of a new car. I found some ads for pappas online. So I went to see them and was greeted by Mark Weye My first car blew a head gasket, so I was in need of a new car. I found some ads for pappas online. So I went to see them and was greeted by Mark Weyers. Who was a big help throughout the entire process. He was a really big help and it was really appreciated. This would be a dealership I'd continue to go to and Mark would be someone I'd ask for. More
by Caveman41
Employees Worked With
Mark Weyers
February 16, 2015
Worst experience ever and worst customer service He sets an example of how a Sales Person should NOT be with his customers. He is rude and has derogatory attitude.He gives false promises and false ex He sets an example of how a Sales Person should NOT be with his customers. He is rude and has derogatory attitude.He gives false promises and false expectations to customers.When we came in for a car they quoted a price and while we were negotiating on price instead of being polite to customer he had a very bad attitude and when we told him "Dude! Sorry to say this but you are being rude" we told the exact same words in a polite tone and immediately Angelo busted out and started yelling, he denied to say his name or give his details and started saying 'are you trying to threaten me?'. We didn't had any intentions of threatening or anything that didn't made any sense for us. He was yelling at us to leave the facility. He is rude, arrogant and hostile.And thanks Angelo for "YOUR HOSTILE HOSPITALITY" @Angelo you did all this to get down for 100 bucks but not to forget we got it 300 less than what we quoted. This is not about the price but its the way you treat customers. PS: Learn how to treat and welcome customers from JAY WOFLE TOYOTA. Angelo, Kindly change your attitude you'll "LOSE" MANY CUSTOMERS More
by rey
Employees Worked With
