Tom Pappas Toyota

I worked with Isabel and her sales manager for less than a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when a week to find the car that is perfect for me. Isabel stayed in touch with me for the few days I had to wait to pick up the car and let me know when the car arrived. She did everything she could for me so when I went to pick up the car all I had to do was drive and sign the sales agreement. The last time I bought a car the sale took all day. Isabel, Brett and the sales manager made this buying experience the best I have ever had at a dealership. Brett was amazing with getting me a loan at the payments I wanted. He did not try to sell me anything I did not need for extra warranties. Isabel has kept in touch with me since I made my purchase. Overall I recommend Isabel and Brett to everyone looking to purchase a vehicle. More

Always very friendly and thorough. I have always felt like I get good service and honest answers to my questions. I have always felt like I get good service and honest answers to my questions. More

These folks are polite and caring. Arrived on time, service was performed in a timely manner. Arrived on time, service was performed in a timely manner. More

Great service department, wonderful facilities and just awful, uninspired sales people. Not that they aren't pleasant, just don't do anything other than numbers you could get online. Not a great experience awful, uninspired sales people. Not that they aren't pleasant, just don't do anything other than numbers you could get online. Not a great experience at all. More

The staff, the service, the cars . .. I love everything about this dealership, which I've used since I bought my first Prius there in 2012. I can't praise this place highly enough. .. I love everything about this dealership, which I've used since I bought my first Prius there in 2012. I can't praise this place highly enough. More

Quality Customer Service & Professional Staff. I will be using Pappas for all my service needs! I will be using Pappas for all my service needs! More

The dealership has been great but the amount of time taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. taking to get a key fob has been really bad. We waited 9 months. Salesman we had was really helpful and professional. More

Service was fast, professional and reliable. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them. I had a lot of maintenance work done. Very happy with the work and the price. I recommend them. More

Always a good experience. Over quite a few years, if my car needs an expensive repair, the technician has on occasion suggested a less expensive way to handle the issue. I k Over quite a few years, if my car needs an expensive repair, the technician has on occasion suggested a less expensive way to handle the issue. I know this can't always be the case. Sometimes my car needs a particular repair and there's no way around it. But I have really appreciated the fact that I have definitely seen behavior that shows that the technician/dealer isn't trying to just take my money. This goes a long long way in building my trust with this dealership. More

Outstanding service writer in “Austin”; knowledgeable and professional in every way. He should be retained at all cost in your service department. The dealership itself was clean and inviting! professional in every way. He should be retained at all cost in your service department. The dealership itself was clean and inviting! More