Tom Wood Subaru

First Time Buyer This experience was great. I worked with Greg in my first car-buying experience. I felt as though he was fairly transparent with me, even though there This experience was great. I worked with Greg in my first car-buying experience. I felt as though he was fairly transparent with me, even though there were a few misunderstandings. I appreciate his time and his effort that he put towards helping me find a great first car. We walked through different options (such as leasing and buying) to see what would be the best option for me as a recent graduate. To be frank, I did feel slight pressure in the beginning stages of buying and when working on the financial bit towards the end, but once we both had an understanding of what exactly I needed, things went really well. I think some of the words used when comparing other dealerships or third-parties would be changed when working with customers to ensure the customer does not feel bad. (ex. I mentioned Costco discounts, and they were referred to as "third party scavengers", and I don't think that was quite necessary). However, the experience was still positive, and I'll be contacting Greg as I want to add accessories to my new Crosstrek. More

Easy buying experience Had a great experience at TW Subaru as I was looking to lease a new Impreza. Mike was knowledgable and kind, and he even helped me turn in my old car Had a great experience at TW Subaru as I was looking to lease a new Impreza. Mike was knowledgable and kind, and he even helped me turn in my old car at the end of its lease as a part of the process. I would for sure recommend highly the dealership and had a great experience! More

I really like Subaru Chriss was wonderful to work with. She was very patient and helpful as I tried to find the best car for my needs and budget. It was a good process. Chriss was wonderful to work with. She was very patient and helpful as I tried to find the best car for my needs and budget. It was a good process. More

Purchased a new forester subaru I am very happy with my 2019 Subaru purchase. Everyone I interacted with was very friendly. Greg B. was the salesman that I dealt with. He was very k I am very happy with my 2019 Subaru purchase. Everyone I interacted with was very friendly. Greg B. was the salesman that I dealt with. He was very knowledgeable, patient, and friendly. He never made me feel rushed or that I had to buy the car. I highly recommend this dealership. More

Great and friendly buying experience Tom Wood has always been my favorite to bring my Subaru car to. They are personable and honest with their work. They put the customer first with every Tom Wood has always been my favorite to bring my Subaru car to. They are personable and honest with their work. They put the customer first with everything that they do. I’ve always been serviced by Tom wood and this is my first time buying a car with them. The overall experience with Tom Wood and Greg Begley, as my sales man, was beyond excellent. I recommend everyone bringing their business here. More

Very happy I was very happy with my used car purchase. Mike, it salesman was knowledgeable, helpful and honest. He went out of his way to make sure I was comfor I was very happy with my used car purchase. Mike, it salesman was knowledgeable, helpful and honest. He went out of his way to make sure I was comfortable with my decision. The F&I process was fast and low pressure. Overall a great experience. More

Great Experience Greg was very helpful helping me buy my first new car. I went in a little nervous but left confident that I made the right decision choosing Tom Wood. Greg was very helpful helping me buy my first new car. I went in a little nervous but left confident that I made the right decision choosing Tom Wood. More

Outstanding Dealership From purchasing a vehicle to having it serviced, this place is top notch! Fast, friendly and great atmosphere. I work for SIA building Subarus and t From purchasing a vehicle to having it serviced, this place is top notch! Fast, friendly and great atmosphere. I work for SIA building Subarus and thisnis where I tell everyone to go. More

Chriss was awesome! She went above and beyond. Chriss was very knowledgeable about the Subaru Outback. She was very kind, patient and thorough with all the details during the whole process. Very g Chriss was very knowledgeable about the Subaru Outback. She was very kind, patient and thorough with all the details during the whole process. Very grateful that we were connected with Chriss. More

Excruciatingly dishonesty in Tom Wood protection plans. Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has hap Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has happened to Tom Wood agency practices in recent years. They revolve around continuing dishonesty in the quite expensive protection plans they sell and quite poorly abide by, something I've experienced at their Subaru and Lexus dealerships. I'll put aside what seems like massively overhyped selling of these plans for protection that won't help the customer but make quite a profit for the agencies willing to push them. I do so to comment on the what happens afterward: (1) the failure to fix problems and (2) the failure to follow through on their 4--YES, 4--promises that they indeed owed (and would be sending) a refund of our protection plan fee when we traded in car that didn't fit our needs. As to (1), it's pretty simple. We bought a "certified" Lexus (which they explained meant everything would. work or they'd fix it). From the beginning, the navigation system has had a basic issue showing correct travel times, and they simply refuse to make the repair. As to (2), when a Tom Wood Subaru we had no longer fit our needs, we shopped for a used vehicle from Tom Wood Lexus. We were told that because the Subaru was so new and had such low miles (within the basic coverage coming with all new cars), we'd get back the money for its protection plan if we bought a replacement car. Done. And fine, except that two years later we've been danced around FOUR TIMES to submit and resubmit the same already-submitted details (details, BTW, that both Tom Wood agencies had, like dates of purchase, and mileage on the trade-in). Each time we're told the information is complete and the refund would be on its way. And FOUR TIMES and TWO YEARS LATER, nothing. They win. We give up. Our time and peace of mind aren't entirely worthless. All their energy seems committed to selling these highly questionable plans and then wearing out the customer. I can't recommend strongly enough that you stay away. Would never buy from a Tom Wood agency again. More