Tom Wood Subaru

Positive all around I went to Tom Wood intending to trade my 2014 for a new Outback and I did. I was introduced to Greg Begley and within a very short period of time Gre I went to Tom Wood intending to trade my 2014 for a new Outback and I did. I was introduced to Greg Begley and within a very short period of time Greg was able to gauge my intent, level of expertise and familiarity with the car buying process. I left a few short hours later happy with my deal, dealer and new car. Thanks Greg! More

Will buy there again My husband and I recently purchased a new Subaru Forester from Tom Wood Subaru on 96th Street in Indianapolis. I highly recommend meeting with Greg Be My husband and I recently purchased a new Subaru Forester from Tom Wood Subaru on 96th Street in Indianapolis. I highly recommend meeting with Greg Begley. He is not your typical, stereotype car salesman ("pushing, rude, wanting to make a quick sale, doesn't really seem to care about the customer"). He was very genuine, easy going and a good listener. He is very knowledge about his products and cares about what the customer wants. I have NEVER had a dealership spent so much time before and after the sale to educate me about a new vehicle and make sure I was 100% satisfied. Deb P More

Great Service Nick Wade provided our family with excellent and thorough support as we investigated our Subaru purchase. He was knowledgeable, customer led, thoroug Nick Wade provided our family with excellent and thorough support as we investigated our Subaru purchase. He was knowledgeable, customer led, thorough, and efficient. We look forward to many years with our Forester. More

Great maintenance/service, terrible treatment of customer. I have used Tom Wood Subaru for three repairs on my car within the last six months. I am from out of state and a college student, so I did not purchas I have used Tom Wood Subaru for three repairs on my car within the last six months. I am from out of state and a college student, so I did not purchase my car here or even in Indiana, however I have used them consistently for my repairs while I have lived here. Every time I call to make an appointment, the customer service is excellent and the people I talk to are very kind and accommodating. But the minute I step into the dealer, it's completely the opposite. All of the employees are friendly and personable, however, the two people I have worked with have treated me terribly. I am female and a young college student and every interaction with Tony Parsons and Joe Shanholt has left me feeling ignored, not valued as a legitimate paying customer, and there is very little effort to communicate what is being done to the car. I am treated as if I do not matter because I am not an older male. I watched similar interactions happen with other women while I was waiting for my car to be fixed each time I was there for service. I am completely capable of understanding what my car needs when it is told to me. I am not incompetent, nor am I stupid. The last experience at Tom Wood was by far the worst. I brought my car in for an appointment, dropped it off with a different rep, and waited THREE HOURS before someone came and told me they had figured out what was wrong with the car, despite having gone up and asked on the progress less than one hour in and told it had been in the shop for a while and that I would be updated soon. For over an hour, I sat in the waiting area as if invisible, when my car was ready for me to make a decision on the parts needing to be replaced. The rep I was supposed to be working with walked by me several times without making eye contact. I am very disappointed with my experience at Tom Wood and will be taking my Subaru downtown to Falcone Subaru in the future. TL;DR: I was there a total of five hours, yet the actual replacement of parts and payment took only an hour. I am very disappointed with the way I was treated (as if invisible and not a valued customer, despite others around me being treated quite differently) considering the time I spent waiting and amount of money I paid for the service done. The maintenance was excellent and the car is running perfectly. I have no complaints. More