Tom Wood Subaru

First time to Tom Wood 😲 OMG. I SHOULD HAVE BEEN COMING HERE YEARS AGO. THEY STRIVE FOR PERFECTION AND TOLORATE EXCELANCE YOU HAVE A FOREVER CUSTOMER AND I WILL 😲 OMG. I SHOULD HAVE BEEN COMING HERE YEARS AGO. THEY STRIVE FOR PERFECTION AND TOLORATE EXCELANCE YOU HAVE A FOREVER CUSTOMER AND I WILL BE SURE TO TELL MY FRIENDS More

Hide and seek Car was damaged during service visit. Service technician and employee who damaged the car was no where to be found when the service advisor Joe took m Car was damaged during service visit. Service technician and employee who damaged the car was no where to be found when the service advisor Joe took me back to see the damage. The car as I felt was rushed outside to hide it. It would have been very courteous of the parties involved to take fault instead of hiding the car and disappearing on me. Yes the damage was minor, it's the point of the matter. I had to make 3 trips from Lafayette for a total of 7 hours on the road. The chrome trim which is supposed to have been replaced has several small thumb dents in it. Jerry promised a complete detail at the 30,000 mile service. We will see if he follows through. Just admit fault! More

I leased a new car with Tom Wood Subaru. Every single employee we talked to was friendly, helpful, and efficient! They worked hard to help me find a vehicle that I loved within my financial p Every single employee we talked to was friendly, helpful, and efficient! They worked hard to help me find a vehicle that I loved within my financial parameters. They explained every step of the process, and it didn't take long at all. The facility was immaculate and offered several amenities which made us feel absolutely pampered! More

Service It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. It was a great service and fast. People was nice and friendly. Very nice lobby. Would visit again. Great service. Location was easy yo get to. More

Pleasant vehicle purchase A very nice and easy vehicle purchase. The whole transaction was open and candid, as well as friendly. No hidden fees, no "I'll have to ask the boss", A very nice and easy vehicle purchase. The whole transaction was open and candid, as well as friendly. No hidden fees, no "I'll have to ask the boss", routine. A real pleasure. Bill Vickery made this fun. More

Hidden Charges Only complaint is hidden charge for "theft deterrent insurance". This was an extra $279 for nothing but registering my vehicle on some database. I f Only complaint is hidden charge for "theft deterrent insurance". This was an extra $279 for nothing but registering my vehicle on some database. I feel this charge was not explained and since we did not ask about it just showed up on final bill.. When we asked about it at closing, we were told it was on the original agreement and they would not remove it. Sort of soured the buying experience for us. Everything else was OK. More

Fantastic experience! We worked with Lou Cavallari - he was fantastic. So was Chad in the finance department. We really enjoyed our experience at Tom Wood. Would definitely We worked with Lou Cavallari - he was fantastic. So was Chad in the finance department. We really enjoyed our experience at Tom Wood. Would definitely recommend! Give Lou from Subaru a call! More

Excellent Experience I recently purchased a new vehicle from Tom Wood Subaru. It was one of the best car buying experiences I've ever had. Our sales rep, Lou Cavallari, I recently purchased a new vehicle from Tom Wood Subaru. It was one of the best car buying experiences I've ever had. Our sales rep, Lou Cavallari, was excellent. Every person that was involved with the deal went above and beyond to make it an easy, smooth, enjoyable process. Highly recommend! More