Torrington Toyota

10k service on 18 Highlander--Happy customer Avon CT Excellent service with personalized service This dealership has a family feel and culture different from other Toyota Dealerships---Why is that impo Excellent service with personalized service This dealership has a family feel and culture different from other Toyota Dealerships---Why is that important? Its because every employee understands and is committed to creating a positive customer experience Also want to note that we live in Avon and drive right past the local dealership to head up to Torrington----all because the service is better More

Botched oil change.Made my car unsafe! My simple oil change took over 2 hours of waiting. The service writer offered to do the airbag recall, 30 minutes after that I was told they didnt hav My simple oil change took over 2 hours of waiting. The service writer offered to do the airbag recall, 30 minutes after that I was told they didnt have the part. An hour after that it turned out they did but it would be another hour to put in. When I finally get my car back my dash camera was unplugged and thrown on the floor and my weather tech floor mats were thrown in my trunk. The floor mat recall did not involve my Corolla and there was no reason to scratch up and dirty my floor mats by throwing them in the trunk. When I got my car home and popped the hood I found an oil soaked rag stuck in between the engine cover and the engine itself. Great place for an oily rag, right next to the engine! My car could have caught on fire thanks to the tech. Not only that but when I went to replace my head unit I found my hazard light switch was unplugged. I'll never be going back and I'll tell everyone I know to avoid them. More

Best dealership experience so far It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lanc It was a very pleasant experience buying a car from Torrington Toyota. My wife and I bought a cheaper used car there on 11/16/18 (2005 Mitsubishi Lancer, a one owner car with 97k miles). We recently bought a more expensive car elsewhere and had to get something cheaper. The salesman, Gil, was great. We were able to look at the car on the same day that I talked to him over the phone. I mentioned that a concern for me was the condition of the underside of the vehicle. When we got there, he had a service tech put it on a lift so I could look underneath (the tech stayed late to do this for us). Price seemed a bit high, but they put a lot of new parts on the car before selling it, so I was fine with it (new exhaust from the manifold back, tie rod ends, sway bar links, brake pads, brand new tires, wipers). Looked good, so my wife and I test drove it, without an employee. The last couple dealerships I dealt with had an employee go with me on test drives. After that, we went up the road to Sullivan Chevrolet to look at something else, and the salesman there said he couldn’t find the keys, and we made that appointment two days prior. Ridiculous. Went back to Torrington Toyota and filled out a credit application. We picked up the car four days later (would’ve been three days later, but we got our first snow storm of the season that day). The entire process went quickly and smoothly, all the employees we dealt with were very nice and helpful, and they always got back to me quickly when I would call or text. I highly recommend this dealership. I have no experience with the service department and probably won’t get any, as I do most of my own car work and use an independent mechanic for more serious issues. I can say that the tech that put the car on the lift for us seemed very nice and helpful. Oh, and the car did come with a 60 day, 3,000 mile warranty, which is perfectly acceptable since it is a 13 year old vehicle. More

All around a very good sales and service experience I am now on my sixth year with Torrington Toyota. All experiences have been very pleasant from the sales to the service staff and even an owner of thi I am now on my sixth year with Torrington Toyota. All experiences have been very pleasant from the sales to the service staff and even an owner of this dealership. He was very eager for my business and worked out a very fair deal on an equity trade-in. The online appointment calendar is a very convenient feature as well. Facility is always neat and comfortable while awaiting service. Give them try, you wont be disappointed More

20,000 maintenance Torrington Toyota makes every effort to service my vehicle with highest standards. The service department is pleasant, straight forward and efficient Torrington Toyota makes every effort to service my vehicle with highest standards. The service department is pleasant, straight forward and efficient. They make vehicle maintenance easy. Thanks for your services and great vehicles. More

Pleasant Experience I purchased a Tacoma from Torrington Toyota recently. My salesperson was Gil. He was very helpful, down to earth and an overall nice guy. I highly rec I purchased a Tacoma from Torrington Toyota recently. My salesperson was Gil. He was very helpful, down to earth and an overall nice guy. I highly recommend both the dealership and Gil. If you need a quality new or used vehicle, this is the place to go and the guy to go to! More

pleasent experience at Torrington Toyota Buying a new Toyota truck at Torrington Toyota from Randy Klonowski was a pleasure doing dusiness with Randy . I will buy my next truck from Randy . C Buying a new Toyota truck at Torrington Toyota from Randy Klonowski was a pleasure doing dusiness with Randy . I will buy my next truck from Randy . Carmen Bazzano More

Purchase of 2018 4Runner Overall, very satisfied. Got a great deal and they were willing to work with me. Randy stayed late to show the operation of the vehicle before leaving Overall, very satisfied. Got a great deal and they were willing to work with me. Randy stayed late to show the operation of the vehicle before leaving with it. Dealer would be on the top of the list if looking for a Toyota again. More

Great buying experience Gil was a great salesperson. Very knowledgeable and helpful. So friendly and willing to help in any way he could. We enjoyed our car purchase at Torr Gil was a great salesperson. Very knowledgeable and helpful. So friendly and willing to help in any way he could. We enjoyed our car purchase at Torrington Toyota. More

Great service Torrington Toyota service team is great. Very fast, understanding and friendly. Vance is always a pleasure to work with. I would recommend them to any Torrington Toyota service team is great. Very fast, understanding and friendly. Vance is always a pleasure to work with. I would recommend them to anyone who needs service. More